Patrick Sharp
Murray,KY
Summary
IT professional with significant experience in troubleshooting, network administration, and system maintenance. Known for strong focus on team collaboration and consistently delivering results. Adaptive and reliable, skilled in hardware, software, and network support, cybersecurity practices, and customer service.
Overview
14
14
years of professional experience
Work History
IT Technician
Total Tech Solutions
10.2023 - Current
- Conducted regular preventive maintenance on hardware equipment, prolonging lifespan while minimizing unexpected failures.
- Enhanced user experience with thorough troubleshooting and resolution of hardware and software problems.
- Maintained office PCs, networks and mobile devices.
- Ensured compliance with industry standards, meticulously auditing IT practices and making necessary adjustments.
- Elevated customer service standards by implementing prioritization system for IT issues based on urgency and impact.
- Minimized risk of data breaches, conducting thorough security assessments and implementing robust defense strategies.
- Provided complete end-to-end engineering and installation of route-based IP network solutions.
- Provided network support services for devices such as hubs, bridges, routers, and other hardware.
- Delivered end-user support by troubleshooting connectivity issues and providing guidance on proper usage of networking equipment.
- Troubleshot complex multi-vendor network service provider issues.
Service Technician
Mediacom
08.2010 - 01.2019
- Installed and serviced residential and commercial internet, television, and telephone services
- Led a team as the lead technician, overseeing installations and services
- Mentored and trained new employees, showcasing leadership skills
- Created and executed a successful trouble call resolution program, enhancing operational efficiency
- Received a customer service award in 2017 for exceptional service and customer relationship building
- Conducted sales of residential services, showcasing strong communication and customer service abilities
Education
Bachelor of Science - Cyber Security
Southern New Hampshire University
Manchester, NH08.2023
Skills
- Network Security
- Vulnerability Assessment
- Incident Response
- Network Troubleshooting
- Remote Support
- Proficient in Microsoft 365
- Technical Support
- Wireless Networking
- Data Recovery
- Hardware Installation
- Excellent written and verbal communication skills
- Exceptional customer service skills
- Network configuration
- IP Addressing and Subnetting
- Network device monitoring
- Firewall functionality
References
Available upon request
Timeline
IT Technician
Total Tech Solutions
10.2023 - Current
Service Technician
Mediacom
08.2010 - 01.2019
Bachelor of Science - Cyber Security
Southern New Hampshire University
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