Patrick Smith
Houston
Summary
Skilled in all aspects of business management, budget preparation, financial analysis and management, P&L responsibility, sales forecasting, strategic planning, guest service, employee supervision and development, marketing, vendor relations and administrative duties. Well-developed communication skills demonstrated through successful interaction with guest and staff, production of detailed written sales budget reports and projections and the ability to establish and maintain professional relationships. Consistently noted by senior management, guest and staff for superior job performance, initiative and excellent leadership skills.
Overview
34
34
years of professional experience
1
1
Certification
Work History
General Manager
Morton's The Steakhouse
Houston, Texas
11.1998 - Current
- Serving as General Manger for a full-service upscale restaurant with Seating capacity of 240.
- Responsible for all financial controls of the facility including food, beverage and labor, expense budgets, and quality control.
- All restaurant operations including guest service, wait staff and kitchen supervision, ensuring food and beverage quality and specifications, opening/ closing, scheduling and overall management.
- Serving as Assistant General Manger for a full-service upscale restaurant with seating capacity of Dining Room 168, Private Dining 75, and Bar 37; Total capacity 280.
- Coordinated management of staff, hiring, training and employee development.
- Monitor food, liquor and wine cost budgets, item roll-outs and cost controls. Assisting in sales & marketing of the restaurant. Direct facility maintenance and federal, state and local compliance.
- Develop employee guest service skills and performance evaluations. Improve work flow and restaurant efficiency.
- Restaurant Openings-Support: Scottsdale, AZ 1999. Houston Downtown, TX. 2006. Anaheim, CA. 2007. Mexico City, D.F., Mexico 2009. Re-Model Palm Desert, CA. 2010. Biloxi, MS 2013. Re-Location Denver, CO. 2018. Nashville, TN 2020. Charlotte, NC 2021.
Assistant Manager
Truluck's Steak & Stone Crab
Houston, Texas
01.1996 - 01.1998
- Initially hired as a Bartender and then successfully promoted to Bar Manager within six months, Assistant Manager within eight months due to job performance and leadership skills.
- Responsibilities included aspects of daily disciplines within restaurant and management operations of full-service dining, with revenues of $3.9 to $4.1 million per year.
- Duties included hiring, training, direct supervision and evaluation of 35 to 40 employees. Additional responsibilities included developing and reinforcing employee sales and service skills, conduct productivity reviews and motivation, staff scheduling and payroll approval.
- Control of P&L statements and financial management. Responsible for inventory and purchasing of food & beverage, supplies, equipment and coordinated vendor relations.
- Provide consistently high quality service and satisfaction of the guest dining experience.
Server/ Bartender
The Mason Jar
Stafford, Texas
01.1995 - 01.1996
- Delivered exceptional customer service in fast-paced dining environment.
- Trained and mentored new staff on menu offerings and service standards.
- Collaborated with kitchen staff to ensure timely food delivery and quality control.
- Resolved customer complaints promptly, fostering positive guest relationships.
- Assisted in inventory management, ensuring stock availability for smooth operations.
Server/ Bartender
On The Border Cafe
Stafford, Texas
01.1993 - 01.1995
- Managed multiple tables efficiently while maintaining high guest satisfaction levels.
- Implemented process improvements for table turnover, enhancing overall dining experience.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Server/ Bartender
Olive Garden Italian Restaurant
Houston, Texas
01.1992 - 01.1993
- Developed strong knowledge of wine pairings and specialty cocktails for enhanced guest recommendations.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
University of Houston-Downtown
Houston, Texasundefined
Houston Community College
Houston, Texasundefined
Bellaire High School
Bellaire, TexasSkills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
Accomplishments
Spring and Fall Biannual Wine Locker Event Tastings- Responsible for overall Execution- Planning with Executive Chef and Banquet Manager- Room set up and Theme, Wine Vendor Coordination, Hor D'oeuvres and Passed Appetizers, Staff assignments for event, Morton's VIP invitations- resulting in additional income for restaurant averaging between 15K to 20K and as high as almost 30K at least 1-2 occasions. Following event, coordinates wine orders with Morton VIPs along with managing wine inventory upon delivery.
Frequent top sales numbers ranking consistently within the region and nationwide.
Recognized at GM Conferences for over 25 years of Loyalty.
December 2022- Featured in Landry's Corporate Publication for hospitality and tenure with the company.
Certification
- ServSafe, National Restaurant Association, 2009 to present
- Restaurant Supervisor Program, California Restaurant Association, 2009
- Introductory Sommelier Course, Court of Master Sommeliers, 2005; 2018
- Morton's University, 2001
Honors and Activities
Award of Excellence Restaurant Winelist, Wine Spectator, 1998 to Present, E-5 Sergeant, United States Marine Corp., 1992 to 1999, Fluent in Spanish
Languages
English
Timeline
General Manager
Morton's The Steakhouse
11.1998 - Current
Assistant Manager
Truluck's Steak & Stone Crab
01.1996 - 01.1998
Server/ Bartender
The Mason Jar
01.1995 - 01.1996
Server/ Bartender
On The Border Cafe
01.1993 - 01.1995
Server/ Bartender
Olive Garden Italian Restaurant
01.1992 - 01.1993
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Houston Community College
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Bellaire High School
University of Houston-Downtown