Summary
Overview
Work History
Education
Skills
Timeline
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Patrick Stegeman

Holts Summit,MO

Summary

My goal is to establish a career within your company where I will be able to utilize my skills and experience to help you succeed with professionalism and integrity as my top priority.

Overview

15
15
years of professional experience

Work History

Courier

Stat Courier LLC
07.2023 - Current
  • Collecting bank deposits, outgoing mail, and specimens from local clinics and transporting them to their correct dropoff location in a safe and timely manner.
  • Responding to on demand/stat calls and transporting requested medical items from pickup location to dropoff location in a safe and timely manner.
  • Following all rules, guidelines, and procedures required to perform the job including completion of OSHA training and the ability to learn/utilize the mobile phone app system for the job.

Delivery Driver/Transporter

Secure Delivery Solutions
11.2022 - 06.2023
  • Completed scheduled deliveries in a safe and timely manner from the pickup location to the dropoff location as requested.
  • Executed the ability to learn and utilize the state regulated METRC system required for this job.
  • Maintained compliance of state laws and METRC policies and procedures while completing deliveries.
  • Obtained Class E Driver's License and Marijuana Qualifying Agent License as requested as the requirements for this job.

Customer Service Representative

Wakefield & Associates Inc.
04.2019 - 11.2022
  • Assisted patients with any insurance/medical billing questions, refiling insurance, setting up payment plans, taking payments, and helped patients understand their EOB (Explanation of Benefits) from insurance companies.
  • Entered and/or updated patient's health insurance information and other demographic information into the client system.
  • Assisted co-workers with any questions and/or concerns.
  • Provided friendly and prompt customer service to both clients and patients.

Customer Service Manager

Wal-Mart Supercenter
06.2016 - 04.2019
  • Ensured proper operation at the front of the store following policies, procedures, and guidelines.
  • Provided change for cashiers.
  • Completed daily register audits to ensure that there were no shortages or overages.
  • Trained and supervised employees at the front of the store.
  • Answered customers/employees' questions and resolved their issues/concerns.

Asset Protection Associate

Wal-Mart Supercenter
01.2009 - 06.2016
  • Detected, surveilled, and detained shoplifters while complying with company policies, procedures, and guidelines.
  • Detected and investigated fraud and theft cases using the electronic journal and surveillance video.
  • Communicated and worked with law enforcement agencies to report suspicious activity and obtained information to assist them with their investigation.
  • Focused on the safety of the store to ensure customers and employees are in a safe environment.

Education

Bachelor of Science - Business Administration

Lincoln University
Jefferson City, MO
12.2002

Skills

  • Ability to work as a team or independently
  • Attention to Detail
  • Problem-Solving
  • Excellent Customer Service Skills
  • Proficient in Microsoft Excel, Outlook, and Word
  • Eager to Learn/Quick Learner
  • Delivery Driver/Courier Experience
  • Supervising Experience
  • Surveillance and Loss Prevention Experience

Timeline

Courier

Stat Courier LLC
07.2023 - Current

Delivery Driver/Transporter

Secure Delivery Solutions
11.2022 - 06.2023

Customer Service Representative

Wakefield & Associates Inc.
04.2019 - 11.2022

Customer Service Manager

Wal-Mart Supercenter
06.2016 - 04.2019

Asset Protection Associate

Wal-Mart Supercenter
01.2009 - 06.2016

Bachelor of Science - Business Administration

Lincoln University

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Patrick Stegeman