Patrick Stephens
Honolulu,HI
Summary
Dependable and charismatic server and leader successful in providing fast, high-quality customer service to guests in many areas in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Overview
10
10
years of professional experience
Work History
Lead Expeditor
Mara
Honolulu, HI
02.2024 - Current
- Coordinated timely delivery of food orders to ensure prompt service and customer satisfaction.
- Collaborated with kitchen staff to streamline communication and improve order accuracy.
- Resolved customer complaints swiftly, maintaining high standards of service quality and satisfaction.
- Trained new food runners and expeditors according to company policies and standards.
Lead Server
Buho Waikiki
10.2019 - 02.2024
- Sold over $1 million in food and beverage products.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Maintained a clean and organized dining area to create a pleasant and welcoming atmosphere for customers.
- Addressed and resolved customer complaints and issues to increase satisfaction and establish trust.
Service Professional
Olive Garden
05.2015 - 06.2019
- Educated staff on organizational mission and goals to help employees achieve success.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
Education
No Degree - Graphic Design
Robert Morris University
Coraopolis, PASkills
- Guest Relations
- Order Taking and Processing
- POS Systems
- Conflict Management
- Problem-Solving
- Menu Memorization
- Team Leadership
- High-Volume Dining
- New Employee Mentoring
Timeline
Lead Expeditor
Mara
02.2024 - Current
Lead Server
Buho Waikiki
10.2019 - 02.2024
Service Professional
Olive Garden
05.2015 - 06.2019
No Degree - Graphic Design
Robert Morris University
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