Patrick Stokes
Annapolis,MD
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
9
9
years of professional experience
Work History
Assistant Manager/ Server
Ledo Pizza & Pasta
03.2020 - 05.2023
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Developed strong working relationships with staff, fostering a positive work environment.
- Increased sales through effective merchandising strategies and targeted promotions.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
Bartender
Uncle Julios
07.2017 - 03.2020
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
Server
Ruth Chris Steakhouse
01.2014 - 07.2017
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
Education
No Degree - Hospitality Administration And Management
Anne Arundel Community College
Arnold, MDSkills
- Cost Reduction
- Product and Service Knowledge
- Employee Scheduling
- Task Delegation
Timeline
Assistant Manager/ Server
Ledo Pizza & Pasta
03.2020 - 05.2023
Bartender
Uncle Julios
07.2017 - 03.2020
Server
Ruth Chris Steakhouse
01.2014 - 07.2017
No Degree - Hospitality Administration And Management
Anne Arundel Community College
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