Patrick Strickland
Snellville,GA
Summary
Results driven Operations Director with 20+ years of experience with high ranking companies like Chick-fil-A, Inc. and Zaxby’s. Dedicated to operational excellence, servant leadership, outstanding customer service, and generating high performance teams. Skilled in financial management (P&L), sales growth, human resources (hiring, training) leadership development, team building, and attracting loyal customers.
Overview
21
21
years of professional experience
Work History
Operating Partner
Chick-fil-A
01.2024 - Current
- Responsible for aligning and executing the Five Critical Success Factors of a business (Talent, Customer Experience, Financial Stewardship, Sales and Brand Growth, Leadership Development), with the vision, values, and purpose of CFA Snellville
- Review internal workflows regularly to identify bottlenecks for proactive improvements leading to increased productivity
- Increase operational efficiency by streamlining processes and implementing innovative strategies
- Collaborate with various departments to align operations with overall business objectives
- Enhance employee retention rates by creating a positive work culture with open communication channels and career development opportunities
Sales & Brand Growth Executive
Chick-fil-A
01.2023 - 01.2024
- Increased sales and connectivity with the community by leveraging our four marketing assets of Food, People, Cows, and Influence
- Set outside sales goals and created up-selling strategies for Team Members, highlighting key menu items
- Embodied the values of Chick-fil-A, specifically Core 4 and 2nd mile service, representing as an ambassador to the community
- Executed corporate and store level marketing plans, casting company mission of being the most caring company
- Maintained a strong digital marketing presence to drive customer count to Chick-fil-A, utilizing "Spotlight"
- Monitored the creation of consistent, engaging social media posts, ensuring brand rails and appropriate interactions with guests and the community
- Coordinated all donation/fundraising requests
- Organized all annual events for the store
CFA Delivery Executive
Chick-fil-A
01.2022 - 01.2023
- Spearheaded the implementation of CFA Delivery at the Snellville location
- Coordinated with other departments, such as the catering or events division, to ensure seamless operations and customer satisfaction across all facets of the business
- Utilized social media platforms effectively for promotional purposes while engaging with customers online to build lasting relationships
- Implemented strategic marketing initiatives to attract new customers, expand brand awareness, and drive revenue growth
- Streamlined restaurant operations for increased efficiency and improved staff productivity
- Ensured compliance with health, safety, and sanitation regulations to maintain high standards of cleanliness
- Introduced effective staff scheduling practices that balanced coverage needs with employee availability while minimizing labor costs
- Analyzed sales data to identify trends and adjust strategies accordingly for continued success in a competitive market landscape
- Identified problem situations quickly and skillfully resolved incidents to satisfaction of involved parties
Catering Director
Chick-fil-A
01.2021 - 09.2022
- Drove catering revenues by generating new business, consistently exceeding quarterly and yearly goals
- Cultivated strong relationships with clients by consistently delivering exceptional service and memorable experiences at each event
- Visited local schools to implement Fund-Raising Programs and Third Party Sales
- Contributed to the growth of the company by actively participating in industry events, trade shows and community outreach initiatives
- Enhanced team performance by providing comprehensive training and mentoring in customer service, food safety, and presentation skills
Regional Training Director
Zaxby's
01.2019 - 01.2021
- Directed training programs and development paths for managers, supervisors, and team members for 13 regional locations
- Designed and executed onboarding programs for new hires in the region
- Collaborated closely with general managers to align regional training initiatives with company objectives and goals
- Proctored Servesafe Certifications for management team
- Ensure all regional locations were in compliance with corporate marketing standards
- Streamlined training processes by creating standardized curriculum materials for use across multiple locations
- Ensured compliance with regulatory health inspection requirements, executing on-going training accordingly
General Manager
Chick-fil-A
01.2010 - 01.2019
- Streamlined daily operations for increased efficiency through effective scheduling and staff management
- Cultivated strong relationships with guests, vendors, and team leaders to ensure long-term success and loyalty
- Promoted company vision: "Winning Hearts Everyday"
- Monitored inventory levels of house supplies
- Maintained cleanliness standards throughout the restaurant, ensuring a safe and clean environment
- Conducted weekly meetings to review goals, address issues and provide support
- Solved grievances and complaints
- Collaborated with Executive Directors and Team Leaders to ensure proper team member training
- Created a culture of “continuous improvement”
- Oversaw office finances, invoices, inventory, and hiring
Interim Operator
Chick-fil-A
01.2004 - 01.2007
- Served as an interim operator for five different Chick-fil-A restaurants in the southeast region
Skills
- Planning and Implementation
- Performance Monitoring
- Decision Making
- Maintaining Compliance
- Operations Monitoring
- Multi-Unit Operations Management
- Team Leadership & Development
- Multidisciplinary Collaboration
- Systems Implementation
- Budget Development and Management
- Financial Statement Review
- Community Engagement
Timeline
Operating Partner
Chick-fil-A
01.2024 - Current
Sales & Brand Growth Executive
Chick-fil-A
01.2023 - 01.2024
CFA Delivery Executive
Chick-fil-A
01.2022 - 01.2023
Catering Director
Chick-fil-A
01.2021 - 09.2022
Regional Training Director
Zaxby's
01.2019 - 01.2021
General Manager
Chick-fil-A
01.2010 - 01.2019
Interim Operator
Chick-fil-A
01.2004 - 01.2007
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