Patrick J. Summers
Locust Valley,NY
Summary
Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Overview
29
29
years of professional experience
Work History
Vice President of Operations
Product Protection Solutions
New York, NY
03.2023 - Current
- Identified opportunities to improve business process flows and productivity.
- Identified issues with production, workforce, and material sourcing and implemented successful solutions.
- Supported project management team for optimal performance.
- Set clear goals to monitor targets and offered real-time input on performance and motivation.
- Established performance goals for department and outlined processes for achievement.
- Drove team engagement to achieve aggressive company targets.
- Supported Executive Team in reviewing, identifying, and prioritizing strategic initiatives.
- Interacted well with customers to build connections and nurture relationships.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Directed operations strategy to align production, fulfillment, and customer service with business objectives.
- Led cross-functional teams through staffing, training, and performance management initiatives.
- Established KPIs and reporting routines to monitor service levels, throughput, and cost controls.
- Negotiated vendor relationships to support material availability, pricing stability, and delivery reliability.
- Partnered with leadership to forecast demand, plan resources, and support scalable growth.
Manager, Program Management National Accounts
Securitas Technology
Uniontown, OH
01.2022 - 01.2023
- Onboarded new employees with training and new hire documentation.
- Developed and maintained relationships with customers and suppliers through account development.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Planned and budgeted accurately to provide business with resources needed to operate smoothly.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
Technology Solutions Architect
Securitas Electronic Security
Uniontown, OH
03.2021 - 01.2022
- Responsible for designing Security solutions, costing sheets and scopes of work for Sales opportunities
- Develop training curriculums, track training progress, and conduct in person training for the company Eas solution incentives
- Create the costing sheets, and risk analysis reports for multimillion dollar request for proposals for numerous National Retail clients
- Create sales quoting templates for numerous security product solutions
- Attend National Account customer meetings to assist with the sales and operational planning needed to execute the customers work on time and within expected budgets
- Contributed heavily to product development lifecycle of both back-end and customer-facing solutions.
- Developed application architecture strategy to specifically align with employer business goals.
Vice President of National Account Operations
Fe Moran Security Solutions
Champaign, IL
08.2016 - 03.2021
- Increased company growth through collaboration with sales and marketing departments.
- Established performance goals for department and provided methods for reaching milestones.
- Hired and managed employees to maximize productivity while training staff on best practices and protocols.
- Collaborated with senior management to develop strategic initiatives and long term goals.
- Clarified roles, responsibilities and expectations of staff.
- Demonstrated proficient leadership skills to motivate employees and build competent teams.
- Maintained P&L and shouldered corporate fiscal responsibility.
- Initiated strategy to drive company growth and increase market share and profitability.
- Collaborated with legal, accounting and other professional teams to review and maintain compliance with regulations.
- Communicated business performance, forecasts and strategies to investors and shareholders.
- Led recruitment and development of strategic alliances to maximize utilization of existing talent and capabilities.
Operations Manager
Fe Moran Security Solutions
Champaign, IL
01.2014 - 08.2016
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Devised processes to boost long-term business success and increase profit levels.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Reported issues to higher management with great detail.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
Senior Project Manager National Accounts
Fe Moran Security Solutions
Champaign, IL
07.2013 - 01.2014
- Brought lapsed accounts back to active status and providing additional revenue.
- Efficiently resolved sales, service and account issues to maximize customer satisfaction.
- Performed projects under-budget and on-time, maximizing efficiencies of print campaigns.
- Collaborated with business development managers in partner planning process to develop mutual performance objectives, financial targets and critical milestones.
- Provided product demonstrations to share features, answer questions and overcome concerns.
- Operated within budgetary constraints, participated in development of annual budget forecasts and reconciled operating budget.
- Resolved complex problems to positively impact sales and business direction.
- Reached out to customers frequently to check on satisfaction, inquire about needs and propose new offerings.
- Provided analytical rationale to identify, develop and implement activities within allocated account base.
National Accounts Project Manager
WG Security Products Inc
Milpitas, CA
03.2012 - 07.2013
- Coordinate and oversee the installation of major account Eas, CCTV, radio frequency and RFID systems within the United States and Canada
- Solicit and bid out Eas and CCTV installation to sub-contractors
- Provide sales advice for equipment needed as well as provide installation labor prices
- Assist with the technical support of EAS and CCTV calls as well as train and supervise sub-contractors
- Performed projects under-budget and on-time, maximizing efficiencies of print campaigns.
- Operated within budgetary constraints, participated in development of annual budget forecasts and reconciled operating budget.
Installation Coordinator
Sensormatic Electronics/ADT
Boca Raton, FL
01.2010 - 01.2012
- Coordinate and oversee product installation via computer, fax and telephone to ensure proper and cost-effective installation
- Solicit bids from sub-contractors and evaluate options for efficient installations
- Provide sales assistance i.e.: surveys, labor quotes, and proposals to ensure appropriate equipment is utilized
- Delegate calls to appropriate field service technicians
- Train and supervise sub-contractors on the job and provide proper documentation required
- Manage major account rollouts for NY Metro and upstate
- Conducted periodic maintenance inspections as stated by contract or customer.
- Monitored daily progress and work quality to provide guidance and direction to mechanics and installers.
Field Service Technician
Sensormatic Electronics/ADT
Boca Raton, FL
01.2000 - 01.2010
- Discussed and recommended service options with customers and explained costs involved.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Provided technical support to troubleshoot, repair and maintain operational efficiencies for customer EAS,CCTV, Card and Burglar Alarm systems.
Senior Installer
Sensormatic Electronics/ADT
Boca Raton, FL
01.1998 - 01.2000
- Trained co-workers to install Eas, CCTV, Card ACCESS and Burglar Alarm equipment.
- Demonstrated to customers proper methods for operating equipment after it had been installed.
Licensed Real Estate Agent
Century 21 Parisi Realty
West Babylon, NY
01.2007 - 01.2013
- Assist in the buying and selling process of residential Real Estate as a Real Estate agent and Loan officer for Genesis home Mortgage Co.
- Compared recently sold area properties to determine competitive market prices.
- Resolved client concerns related to home purchases to maintain high satisfaction ratings.
- Assisted buyers with finding ideal homes by assessing needs, requirements, and budgets.
- Confirmed compliance with federal and state laws to enforce regulations and monitor sales.
- Completed property walkthroughs before completing deals to uphold accuracy in listings and appraisals.
- Liaised between buyers and sellers to establish favorable prices and negotiate contract terms.
- Wrote listings detailing and professionally highlighting property features to increase sales chances.
- Developed and maintained relationships with clients through networking, postcards, and cold calling.
Education
No Degree - Criminal Justice
Nassau Community College
Uniondale, NY01-2000
High School Diploma -
Catskill High School
Catskill, NY01-1995
Skills
- Policy and Procedure Development
- Customer Education
- Process Optimization
- Project Oversight
- Performance Monitoring
- Recruiting and Hiring
- Verbal and Written Communication
- Profit Objectives
- Complex Problem-Solving
- Conflict Resolution
- Okrs and KPIs
- Strategic Planning
- Performance Monitoring and Evaluation
- Executive Leadership
- P&L Responsibility
Affiliations
National Association of Realtors, 2007 – 2013 Long Island Board of Realtors, 2007 – 2013
Glen Cove Pistol and Rifle Association 2025-Present
NRA Range Officer 2026-Present
Timeline
Vice President of Operations
Product Protection Solutions
03.2023 - Current
Manager, Program Management National Accounts
Securitas Technology
01.2022 - 01.2023
Technology Solutions Architect
Securitas Electronic Security
03.2021 - 01.2022
Vice President of National Account Operations
Fe Moran Security Solutions
08.2016 - 03.2021
Operations Manager
Fe Moran Security Solutions
01.2014 - 08.2016
Senior Project Manager National Accounts
Fe Moran Security Solutions
07.2013 - 01.2014
National Accounts Project Manager
WG Security Products Inc
03.2012 - 07.2013
Installation Coordinator
Sensormatic Electronics/ADT
01.2010 - 01.2012
Licensed Real Estate Agent
Century 21 Parisi Realty
01.2007 - 01.2013
Field Service Technician
Sensormatic Electronics/ADT
01.2000 - 01.2010
Senior Installer
Sensormatic Electronics/ADT
01.1998 - 01.2000
No Degree - Criminal Justice
Nassau Community College
High School Diploma -
Catskill High School