Years of professional experience in Healthcare Talent
Patrick Trevenen
Salesforce Administrator And Consultant
Blythewood,SC
Summary
Forward-thinking Salesforce Administrator and Consultant bringing 3 years of expertise in Salesforce; familiar with Sales Cloud, Service Cloud and Nonprofit Cloud. Cultivates rapport with individuals to optimize project goals and output, resolve complex problems and deliver innovative improvement strategies. Proficient in Salesforce administration tasks to include the daily operations of Salesforce and improving both user and leader experiences.
Overview
10
10
37
37
years of post-secondary education
1
1
Certification
3
3
Salesforce Experience
Work History
Salesforce Administrator and Consultant
Don't Reinvent-Reimagine With Salesforce
Blythewood, SC
10.2017 - Current
- Identified objectives of Grief Compassion Network by analyzing feedback, observing consumers and collecting surveys.
- Did implementation of the Nonprofit Success Pack
- Led new users to understand not only how Salesforce works but also how the NPSP program keeps track of donations, person accounts or households, and organizations
- Implemented various apps from the app exchange to improve the nonprofit organization.
- Created and customized various objects both custom and standard to improve their salesforce organization.
- Set up sub-domain and established "Power of US" account to get their free 10 licenses.
- Integrated Google business email with Salesforce.
- Coached staff on daily performance and conducted evaluations to constructively address concerns.
- Handled all Salesforce trouble shooting and resolve all IT issues.
- Generated reports of findings to help management with making key decisions.
Salesforce Administrator
Operation Gratitude
Chatsworth, CA
10.2020 - 02.2021
- Hired on after fellowship to continue Salesforce management and Salesforce upgrading and troubleshooting for up to 54 users.
- Worked in various sandboxes to implement apps from the app exchange and flows and processes.
- Tested programs and databases to identify issues and make necessary modifications; ie. Run Salesforce Optimizer and health check to improve the overall performance of Salesforce.
- Created plans and communicated deadlines to ensure projects were completed on time.
- Planned and implemented security measures to safeguard vital business data.
- Used the Transition Assistant in classic to work through the 3 phases of transition including; Discovery Phase, Roll Out Phase, and Optimize Phase.
- Downloaded and installed Magic Mover app from the app exchange
- Broke down users to 3 cohorts or Pilot groups.
- Broke down users into 3 Cohorts to make training easier.
- Created User videos and powerpoint presentations to help users in the new Salesforce lightning user interface
Salesforce Fellow
Hiring Our Heroes
Washington, DC
08.2020 - 10.2020
- Was hired on with host company Operation Gratitude to help them transition from Salesforce Classic to Lightning
- Created various goggle docs to include sheets, docs and presentations to do weekly training from classic to lightning.
- Followed Best Practices to move from classic to lightning.
- Identified learning needs of students and defined learning objectives.
- Established open and professional relationships with team members which facilitated communication, quickly resolving issues and conflicts.
Station Manager
United States Army
Elkridge, MD
01.2008 - 10.2015
- Drove key recruitment strategies across 4 states (CT, MA, VA, and MD) and 12,000 miles; managed a recruiting staff of 6; contacted, counseled health care professionals on the benefits of service.
- Prepared applications and processed those who qualified for positions; accounted for and prepared healthcare professionals for entry requirements.
Coordinated recruiting activities at 53 colleges, 102 hospital programs, 2 Army Medical Reserve units, and 5 Medical treatment facilities. - Drove event coordination for the large recruiting healthcare center of 20 personnel. Placed 64 Future Healthcare Officers, objective was 40, 160 % increase in production. Networked with the 2 dental schools in the region and developed valuable subject matter experts and contacts.
- Awarded Station of Excellence, each year while in charge of the Recruiting Center. Evaluated performance of subordinate personnel on a regular basis, ensuring policies were adhered to.
Aggressively penetrated 8 universities stoic to the military and accomplished a 25% increase in market response. - Developed new relationships with Maryland Schools' of Dentistry.
Successfully led and trained 30 future officers for Officer Basic Leadership Course. Reduced event costs by $2,000 in 2015 through careful time management of deadlines for career fairs.
Education
No Degree - Salesforce Certified Administrator Course
Vetforce
Online 09.2018 - 09.2021
Bachelor of Science - Chemistry
Shippensburg University Of Pennsylvania
Shippensburg, PA 08.1990 - 05.2021
4 Times Ranger - Salesforce
Trailhead
Online 01.2018 - Current
Skills
Implementation Setup
undefinedAccomplishments
- Supervised team of 54 staff members and users.
- Documented and resolved classic to lightning users which led to Operation Gratitude loving the new lightning user interface with very little adversity to the new user interface.
- Assigned users to the new trailhead in-app learning provided in the new Spring 21 release of Salesforce.
Certification
Salesforce Administrator 201
User Groups
Charlotte Admin User Group 2018 to Present
Member
Charlotte Nonprofit User Group 2018 to Present
Member
Columbia Admin User Group 2018 to Present
Member
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
Salesforce Administrator
Operation Gratitude
10.2020 - 02.2021
Salesforce Fellow
Hiring Our Heroes
08.2020 - 10.2020
No Degree - Salesforce Certified Administrator Course
Vetforce
09.2018 - 09.2021
4 Times Ranger - Salesforce
Trailhead
01.2018 - Current
Salesforce Administrator and Consultant
Don't Reinvent-Reimagine With Salesforce
10.2017 - Current
Station Manager
United States Army
01.2008 - 10.2015
Bachelor of Science - Chemistry
Shippensburg University Of Pennsylvania
08.1990 - 05.2021
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