PATRICK VICE

• General manager Daryl Hood (318)-792-4183
• Manage used-car inventory Monitor the entire used-vehicle inventory.
  Track aging units and develop strategies to sell older inventory.
  Maintain the right inventory mix based on market demand.
  Monitor days supply, turn rate, and inventory levels.
  
• Appraise vehicle trade-ins Evaluate customer trade-ins for condition, mileage, equipment, and market value.
  Use market data and valuation tools to determine accurate trade values.
  Balance acquisition price with potential retail value.
  Identify vehicles that should be wholesaled rather than retailed.
  
• Acquire used vehicles Purchase vehicles through customer trades, auctions, dealer trades, and other acquisition channels.
  Attend and participate in wholesale auctions.
  Evaluate potential purchases based on condition, marketability, and expected profitability.
  
• Set pricing Establish retail prices based on market conditions and competitive listings.
  Monitor competitors and online vehicle pricing.
  Adjust prices as inventory ages.
  Maintain competitive pricing while protecting gross profit.
  
• Manage inventory profitability Track front-end gross profit and overall used-car profitability.
  Monitor investment in each vehicle.
  Control reconditioning costs.
  Make decisions regarding price reductions, wholesale, or retail strategy.
  
• Oversee vehicle reconditioning Work with the service and detail departments to get vehicles retail-ready.
  Establish reconditioning priorities and budgets.
  Monitor repair completion times.
  Ensure vehicles meet dealership quality standards before being advertised.
  
• Merchandise and market inventory Ensure vehicles are properly photographed and advertised online.
  Maintain accurate vehicle descriptions and equipment information.
  Monitor online exposure and lead activity.
  Make sure inventory is presented professionally.
  
• Work with the sales team Train salespeople on used inventory and vehicle features.
  Provide pricing and trade guidance.
  Help structure difficult deals.
  Develop strategies for selling aged inventory.
  Monitor used-car sales performance.
  
• Analyze market data and KPIs Track used-car sales volume.
  Monitor gross profit.
  Review days-to-sale and aging.
  Monitor acquisition costs and reconditioning expenses.
  Analyze market pricing and competitive inventory.
  
• Manage auctions and wholesale Determine which vehicles should be retailed versus wholesaled.
  Coordinate wholesale units and auction transportation.
  Monitor wholesale losses and opportunities.
  Maintain relationships with auction representatives and vendors.
  
• Maintain compliance and documentation Ensure vehicle titles and paperwork are properly handled.
  Follow dealership, state, and federal requirements.
  Maintain accurate inventory records.
  Ensure vehicles are properly represented and disclosed.

General manager Connor Sharpe (337)215-1842

Present and explain financing options work with banks, credit unions, and captive lenders to secure financing.
Review credit applications and structure deals based on the customer's credit profile.
Present payment options, APRs, terms, and down-payment choices.
Sell F&I products vehicle service contracts/extended warranties
GAP protection
Maintenance plans
Tire and wheel protection
Appearance/interior protection
Other dealership-approved protection products
Complete all vehicle paperwork purchase agreements
Finance contracts
Title and registration documents
Lien information
State and federal compliance documents
Ensure all signatures and disclosures are completed correctly.

Work with lenders Submit deals to banks and credit unions.
Negotiate approvals and terms when appropriate.
Resolve stipulations and funding issues.
Ensure deals are funded quickly and accurately.

Protect dealership profitability Maximize F&I gross while providing products that are appropriate for the customer.
Monitor interest-rate participation and product penetration.
Structure deals properly to minimize chargebacks and funding problems.

Ensure compliance Follow federal, state, lender, and dealership policies.
Properly disclose rates, terms, products, and fees.
Maintain accurate records and avoid discriminatory or deceptive lending practices.

Coordinate with the sales department Work closely with salespeople and managers to ensure a smooth transition into F&I.
Review deals before the customer enters the finance office.
Help resolve payment, trade, down-payment, and financing objections.

Deliver an excellent customer experience Explain contracts and products clearly.
Answer financing questions.
Make the final paperwork process professional and efficient.
Build trust while still maximizing dealership profitability.
What dealerships typically look for

Lead and manage the sales team Hire, train, coach, and motivate salespeople.
Set individual and team sales goals.
Monitor daily performance and hold team members accountable.
Conduct sales meetings and one-on-one coaching.

Manage the sales process Work deals with salespeople and customers.
Assist with negotiations and overcome customer objections.
Appraise and manage vehicle trade-ins.
Review deals for accuracy, profitability, and lender requirements.
Approve pricing and structure deals within dealership guidelines.

Maximize dealership profitability Monitor front-end gross and overall deal profitability.
Manage discounts and incentives.
Balance volume objectives with gross-profit goals.
Track closing ratios, appointments, traffic, and other KPIs.

Manage inventory Monitor new and used vehicle inventory.
Identify aging inventory and develop strategies to move it.
Work with the General Manager and Used Car Manager on pricing and inventory strategy.

Customer relationship management Handle escalated customer concerns.
Follow up with unsold customers and previous customers.
Ensure salespeople properly follow up on internet, phone, and showroom leads.
Maintain high customer satisfaction scores.

Work with the BDC and Internet Department Monitor incoming leads.
Ensure leads are contacted quickly and consistently.
Track appointment-setting and appointment-show ratios.
Develop strategies to increase showroom traffic and sales opportunities.

Analyze sales performance Review daily, weekly, and monthly sales reports.
Track salesperson performance and individual KPIs.
Identify areas for improvement.
Adjust strategies based on market conditions and dealership objectives.

Coordinate with other departments Work closely with F&I Managers to ensure clean, profitable deals.
Coordinate with the service and parts departments when needed.
Communicate with management regarding inventory, sales, staffing, and customer issues.

Maintain dealership policies and compliance Ensure salespeople follow dealership procedures.
Maintain accurate deal documentation.
Follow manufacturer, state, and federal regulations.
Promote ethical and professional sales practices.

• General Manager Connor Sharpe (337)-215-1842

Present and explain financing options Work with banks, credit unions, and captive lenders to secure financing.
Review credit applications and structure deals based on the customer's credit profile.
Present payment options, APRs, terms, and down-payment choices.

• Sell F&I products vehicle service contracts/extended warranties
  GAP protection
  Maintenance plans
  Tire and wheel protection
  Appearance/interior protection
  Other dealership-approved protection products
  
• Complete all vehicle Purchase agreements
  Finance contracts
  Title and registration documents
  Lien information
  State and federal compliance documents
  Ensure all signatures and disclosures are completed correctly.
  
• Work with lenders Submit deals to banks and credit unions.
  Negotiate approvals and terms when appropriate.
  Resolve stipulations and funding issues.
  Ensure deals are funded quickly and accurately.
  
• Protect dealership profitability maximize F&I gross while providing products that are appropriate for the customer.
  Monitor interest-rate participation and product penetration.
  Structure deals properly to minimize chargebacks and funding problems.
  
• Ensure compliance follow federal, state, lender, and dealership policies.
  Properly disclose rates, terms, products, and fees.
  Maintain accurate records and avoid discriminatory or deceptive lending practices.
  
• Coordinate with the sales department work closely with salespeople and managers to ensure a smooth transition into F&I.
  Review deals before the customer enters the finance office.
  Help resolve payment, trade, down-payment, and financing objections.
  
• Deliver an excellent customer experience contracts and products clearly.
  Answer financing questions.
  Make the final paperwork process professional and efficient.
  Build trust while still maximizing dealership profitability.
  

• Present vehicles to customers, prepare contracts for financing, and provide information on vehicles and warranties,
• Use computers for various applications, such as database management or word processing
• Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals
• Create, maintain, and enter information into databases
• Greet visitors or callers and handle their inquiries or direct them to appropriate persons according to their needs
• Complete forms in accordance with company procedures
• Schedule and confirm appointments for clients, customers, or supervisors
• Maintain scheduling and event calendars.
• Evaluated customer purchase requirements and recommended best-fit company offerings.

• Monitor recording instruments, flowmeters, panel lights, or other indicators and listen for warning signals, to verify conformity of process conditions
• Control or operate chemical processes or systems of machines, using panelboards, control boards, or semi-automatic equipment
• Record operating data, such as process conditions, test results, or instrument readings
• Confer with technical and supervisory personnel to report or resolve conditions affecting safety, efficiency, or product quality
• Draw samples of products and conduct quality control tests to monitor processing and to ensure that standards are met
• Start pumps and open valves or use automated equipment to regulate the flow of oil in pipelines and into and out of tanks
• Control or operate manifold and pumping systems to circulate liquids through a petroleum refinery
• Operate control panels to coordinate and regulate process variables such as temperature and pressure, and to direct product flow rate, according to process schedules
• Read automatic gauges at specified intervals to determine the flow rate of oil into or from tanks, and the amount of oil in tanks.

• Test samples for specific gravity, using hydrometers, or send samples to laboratories for testing
• Monitor product movement to and from storage tanks, coordinating activities with other workers to ensure constant product flow
• Record operating data such as products and quantities pumped, gauge readings, and operating times, manually or using computers
• Check conditions and weights of vessels to ensure cleanliness and compliance with loading procedures
• Lower gauge rods into tanks or read meters, in order to verify contents, temperatures, and volumes of liquid loads
• As a coordinator I was to receive job orders from clients and create a job folder/job number as well as add the job description paperwork such as what barges were coming in how much was going to be loaded or discharged from vessel and also gauging, sampling, and testing instructions for inspector
• Once job was finished I was to check job for completeness and correctness and return such information back to client.

• Start engines, move throttles, switches, or levers, or depress pedals to operate machines, such as bulldozers, trench excavators, road graders, fork lifts, or backhoes
• On
• Education
• Learn and follow safety regulations
• Take actions to avoid potential hazards or obstructions, such as utility lines, other equipment, other workers, or falling objects
• Monitor operations to ensure that health and safety standards are met
• Adjust handwheels and depress pedals to control attachments, such as blades, buckets, scrapers, or swing booms
• Test atmosphere for adequate oxygen or explosive conditions when working in confined spaces
• Keep records of material or equipment usage or problems encountered
• Measure materials or distances, using square, measuring tape, or rule to lay out work
• Erect forms, framework, scaffolds, hoists, roof supports, or chutes, using hand tools, plumb rule, and level
• Maintain job records and schedule work crew
• Measure and cut insulation for covering surfaces, using tape measures, handsaws, knives, and scissors.

• Measure and cut insulation for covering surfaces, using tape measures, handsaws, knives, and scissors
• Remove or seal off old asbestos insulation, following safety procedures
• Fit insulation around obstructions, and shape insulating materials and protective coverings as required
• Determine the amounts and types of insulation needed, and methods of installation, based on factors such as location, surface shape, and equipment use
• Install sheet metal around insulated pipes with screws in order to protect the insulation from weather conditions or physical damage
• Apply, remove, and repair insulation on industrial equipment, pipes, ductwork, or other mechanical systems such as heat exchangers, tanks, and vessels, to help control noise and maintain temperatures
• Select appropriate insulation such as fiberglass, Styrofoam, or cork, based on the heat retaining or excluding characteristics of the material
• Cover, seal, or finish insulated surfaces or access holes with plastic covers, canvas strips, sealants, tape, cement or asphalt mastic.