Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Patrick Waits

Patrick Waits

Willingboro,NJ

Summary

Dynamic leader with a proven track record at Vineland Tank Wash, Inc, enhancing operational efficiency and customer satisfaction. Skilled in strategic planning and team leadership, I excel in fostering relationships and driving positive outcomes. Achieved significant improvements in productivity and safety, demonstrating strong decision-making and operations management capabilities.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Tank Wash Manager

Vineland Tank Wash, Inc
10.2022 - 08.2024
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Cross-trained existing employees to maximize team agility and performance.
  • Controlled costs to keep business operating within budget and increase profits.
  • Developed and maintained relationships with customers and suppliers through account development.

Driver Manager

TRD Trucking, Inc
07.2021 - 10.2022
  • Increased customer satisfaction by addressing concerns promptly and providing regular updates on delivery status.
  • Maintained accurate records of driver hours, vehicle maintenance, and fuel costs for thorough fleet management.
  • Developed and maintained long-term, positive relationships with assigned drivers to enhance morale and productivity.
  • Enhanced driver performance by implementing effective training programs and coaching sessions.
  • Coordinated with drivers to organize timely pickup and delivery.
  • Addressed driver communications and provided required data to drivers.
  • Monitored compliance with DOT regulations and maintained necessary documentation for audits and inspections.
  • Addressed equipment breakdowns promptly by coordinating with repair shops and maintaining a database of trusted vendors.

Driver

829 Transport
05.2017 - 07.2021
  • Followed all relevant traffic laws and safety regulations.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Achieved safe driving records by consistently following traffic rules and regulations.
  • Delivered goods and products to customer on time and in excellent condition.
  • Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
  • Maintained professional and friendly demeanor during deliveries to uphold company reputation.
  • Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
  • Demonstrated strong knowledge of geography and local roads for optimal route selection.
  • Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
  • Enhanced vehicle longevity with regular maintenance checks and repairs as needed.

Driver/Shop Maintenance

TRD Trucking, Inc
01.2014 - 05.2017

Education

Medical Assistant

Aim Education College of Health Sciences
Piscataway, NJ

GED -

State of New Jersey

Skills

  • Customer service
  • Team leadership
  • Time management
  • Decision-making
  • Staff management
  • Relationship building
  • Strategic planning
  • Operations management
  • Cross-functional teamwork
  • Policy implementation
  • Shift scheduling
  • Conflict resolution
  • Safety procedures
  • Coaching and mentoring
  • Work prioritization
  • Policy and procedure development
  • Recruiting and interviewing
  • Regulatory compliance
  • Positive attitude
  • Multitasking
  • Managing operations and efficiency

Certification

HACCP

Languages

Spanish
Native or Bilingual

Timeline

Tank Wash Manager

Vineland Tank Wash, Inc
10.2022 - 08.2024

Driver Manager

TRD Trucking, Inc
07.2021 - 10.2022

Driver

829 Transport
05.2017 - 07.2021

Driver/Shop Maintenance

TRD Trucking, Inc
01.2014 - 05.2017

Medical Assistant

Aim Education College of Health Sciences

GED -

State of New Jersey

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Patrick Waits