Patrick Walsh

• Collaborate with Strategy Manager and upper leadership to develop and implement standard operating procedures for new technology in order to provide the operations department with detailed guides for building optimization strategies
• Utilize historical data to identify cost saving opportunities by reducing waste costs and increasing monthly revenue by over $200,000
• Daily interactions with vendors to strengthen business relationships, negotiate better terms, create cost effective solutions, and enhance waste management efficiency across more than 20 regional markets

• Grow relationships with local waste vendors by identifying new business leads and negotiating mutually beneficial agreements
• Improved customer retention by analyzing customer needs and tailoring savings plans to enhance customer satisfaction
• Successfully achieved over 95% of KPI targets by collaborating cross-functionally with sales and pricing departments to deliver a seamless customer experience, ensuring promised contractual savings and executing targeted strategies.

• Analyzed customer waste profiles to identify cost saving opportunities.
• Created and implemented sustainable solutions to increase recycling rates and reduce the customer's environmental impact.
• Sourced new local waste haulers, fostering strong market relationships and highlighting the benefits of working with local vendors over national haulers such as enhanced service flexibility, cost savings, and stronger community ties.

• Responded to over 60 inbound calls daily to gather pertinent customer information while providing excellent real time customer service
• Determined legitimacy of transactions through investigative work using Lexis Nexis, Innovis, TSYS, and Visa Risk Manager to identify and report any fraudulent activity
• Responsible for updating systems and customer accounts while adhering to compliance guidelines and Regulation Z requirements

• Maintained branch activities such as daily reports, reviewing the book of business, and coaching loan specialists
• Performed thorough review and verification of all customer documentation to decrease first-party fraud

• Oversaw branch operations for a portfolio consisting of over $8 million in receivables and 1,400 accounts while leading a team of loan specialists.
• Lead and developed branch employees by setting performance goals, providing sales training, and creating a customer-centric culture

• Traveled through greater Philadelphia to servce as branch manager for temporary relief assignments.
• Underwrite loan applications based on applicant's credit history, financial documents, and collateral if deemed necessary.

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