Patrick Wiley
Chesapeake,VA
Summary
Hard working manager with 5 years experience, including management experience during the COIVD-19 pandemic and abiding by all government mandated rules and regulations, along with the day to day operations and product ordering for all departments of a restaurant. Scheduling experience with both employees and events, such as musicians, charity fundraisers, and other entertainment for patrons to enjoy. As part of the Front of House team, I received food safe management certification. I was also charged with overseeing financial transactions, both incoming and outgoing payments, to customers, employees, and entertainers.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Restaurant Manager
Woodys Bar And Grill
Chesapeake, VA
07.2016 - Current
- Ensured compliance with all food safety regulations and sanitation standards.
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Developed strategies for improved operational efficiency and customer satisfaction.
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
- Conducted weekly team meetings to discuss performance issues and provide feedback.
- Maintained detailed records of sales transactions and daily shift reports.
- Analyzed financial statements to identify areas of improvement or cost savings opportunities.
- Implemented effective marketing campaigns to increase revenue and improve brand awareness.
- Assisted with kitchen preparation during peak times as needed.
- Performed regular maintenance checks on equipment to ensure proper functioning.
- Ordered supplies from vendors as needed while staying within budget guidelines.
- Adhered to all health department regulations regarding food storage and preparation.
- Inspected dining room area regularly for cleanliness and adherence to safety standards.
- Provided exceptional customer service by anticipating guest needs before they arise.
- Collaborated with local businesses to create mutually beneficial partnerships.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
- Prepared employee schedules to maintain appropriate staffing levels during peak periods.
- Scheduled and directed staff in daily work assignments to maximize productivity.
- Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
- Resolved and investigated complaints regarding service, food quality and accommodations.
- Enforced sanitary practices for food handling, general cleanliness and maintenance of dining and kitchen areas.
- Directed and coordinated restaurant activities to obtain optimum customer service and strong employee development.
- Complied with health, sanitation and liquor regulations by clearly communicating and reinforcing standards and procedures to employees.
- Maintained safe working and guest environment to reduce risk of injury and accidents.
- Updated computer systems with new pricing and daily food specials.
- Counseled and disciplined staff to address issues promptly and provide constructive feedback.
- Created detailed reports on weekly and monthly revenues and expenses.
- Trained new employees to perform duties.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Resolved problems or concerns to satisfaction of involved parties.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
- Assisted staff by serving food and beverages or bussing tables.
- Oversaw food preparation, production and presentation according to quality standards.
- Delegated work to staff, setting priorities and goals.
- Coached staff on strategies to enhance performance and improve customer relations.
- Supervised activities of dining room staff to maintain service levels and support guest needs.
- Inspected dining and serving areas for cleanliness and proper setup.
- Promoted safe working conditions by monitoring safety procedures and equipment.
- Explained goals and expectations required of trainees.
- Inspected restrooms and dining and serving areas to foster cleanliness and proper setup.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Distributed food to service staff for prompt delivery to customers.
Education
High School Diploma -
Churchland High School
Portsmouth, VA06-2011
Skills
- Menu development
- Restaurant operations management
- Customer Engagement
- Performance Improvement
- Resource Allocation
- Labor and food cost control
- Conflict resolution techniques
- Proven sales record
- Regulatory Compliance
- Organization and prioritization
- Adaptable
- Employee Retention
- Brand standards promotion
- Honed marketing skills
- Reservation handling
- Employee recruitment expertise
- Strategic Planning
- Relationship Building
- Money Handling
- Quality Assurance
- Continuous Improvement
- Liquor Law Compliance
- Adaptability and Flexibility
- Analytical Skills
- Multitasking
- Anticipating Problems
- Calm and Pleasant Demeanor
- POS Terminal Operation
- Time management abilities
- Reliable and Responsible
- Fire Safety Regulations
- Goal Setting
- Sales and Marketing
- Decision-Making
- Work Planning and Prioritization
- Critical Thinking
- Managing Deliveries
- Interpersonal Communication
- Professionalism
- Team building
- Sanitation
- Investigating Complaints
- Facilities Planning
- Active Listening
- Cost controls
- Written Communication
- Problem-solving aptitude
- Infection Control
- Customer service best practices
- Expense Tracking
- Task Prioritization
- Adaptability
Certification
- Food Safe Management
Timeline
Restaurant Manager
Woodys Bar And Grill
07.2016 - Current
High School Diploma -
Churchland High School
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