Patrick Wilson
Rome,GA
Summary
Results-driven professional with extensive experience in customer service and warehouse operations. Skilled in cash handling, team collaboration, and safety protocols, consistently fostering a positive environment and improving service delivery.
Overview
8
8
years of professional experience
Work History
Customer Service Manager
Rome Liquor & Tobacco
Rome, GA
04.2022 - 03.2026
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Implemented feedback mechanisms to gather customer insights and drive service improvements.
Warehouse Worker
Lowes Distribution Center
Adairsville, GA
06.2020 - 01.2025
- Operated forklifts and pallet jacks to transport materials efficiently throughout the warehouse.
- Implemented safety protocols that enhanced workplace safety and reduced accidents.
- Trained new employees on warehouse procedures, equipment operation, and safety standards.
- Coordinated with team members to ensure timely loading and unloading of shipments.
- Conducted routine inspections of equipment to maintain operational readiness and compliance.
Warehouse Associate
Stark Carpet Corp.
Calhoun, GA
04.2018 - 05.2020
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Performed inventory control, such as counting, and stocking merchandise.
- Reviewed labeling requirements to maintain consistency and accuracy across various product lines.
Education
High School Diploma -
Skills
- Customer service
- Problem-solving
- Microsoft outlook, word, and Excel
- Customer focused
- Cash handling
- Customer relations
Timeline
Customer Service Manager
Rome Liquor & Tobacco
04.2022 - 03.2026
Warehouse Worker
Lowes Distribution Center
06.2020 - 01.2025
Warehouse Associate
Stark Carpet Corp.
04.2018 - 05.2020