Patrick Young
Consultant
Port Tobacco,MD
Summary
Service-oriented Consultant with 7 years of excellent customer service experience. Highly skilled at creating the most customer friendly experience in all situations, with a focus in tech. Specialist in translating difficult technological and financial processes to a wide variety of demographics.
Overview
8
8
years of professional experience
8
8
years of post-secondary education
Work History
Consultation Agent
Geek Squad - Best Buy
Waldorf, MD
09.2022 - Current
- Conduct education to clients on technology in simplified manner.
- Explain and demonstrate what work was completed for repair to clients upon pickup.
- De-escalate and resolve conflicting situations to ensure positive results and understanding for clients.
- Greet clients upon arrival and perform consultations to better understand level of service needed in relation to their unit.
- Maintain cleanliness and order of precinct, including functionality of returns, and processing unit shipping and receiving.
- Solve client issues.
- Work in conjunction with sales team, expounding on paid memberships and include services to help them achieve business goals. Increase memberships by 11%.
Sales Advisor, T-Mobile Expert
Best Buy
Waldorf, MD
06.2021 - Current
- Greeted customers and accessed their needs.
- Provided thoughtful and accurate recommendations based on their needs and preferences.
- Established relationships with with customers to build rapport and increase chance of recurrent business.
- Frequently led department in sales goals and overall performance.
- Led micro market of 5 stores in new line activations.
- Educated colleagues on brand specific promotions to encourage sales.
- Routinely offered best financial option for cellular device buyers.
- Maintained organized and clean work environment.
Merchandising Service Associate
Lowes
Killeen, TX
10.2020 - 06.2021
- Being friendly and professional, and engaging vendors and associates to meet store needs.
- Ensuring signage, pricing information, and displays are accurate so that merchandise is easy to locate.
- Creating visually appealing product selections that are safe, clean, and easy for customers to access.
Guest Service, Cashier
Target
Harker Heights, TX
10.2020 - 02.2021
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Greet customers entering establishments.
- Count money in cash drawers at beginning of shifts to ensure that. amounts are correct and that there is adequate change.
- Issue receipts, refunds, credits, or change due to customers.
- Receive payment by cash, check, credit cards, vouchers, or automatic debits.
Prep Cook/Retail/Dishwasher
Whole Foods
Greensboro, NC
03.2019 - 10.2019
- Maintained clean, hygienic kitchen workspace by sweeping, mopping, and taking out trash.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Received shipments and placed items on proper shelves to restock and organize restaurant pantry.
- Preserved freshness of food by storing food in designated containers and storage areas within freezer or refrigerator.
- Operated dishwasher and manually washed dishes to clean all chinaware, silverware, and cooking utensils.
- Identified inefficiencies leading to improved productivity.
- Monitored food quality and presentation to maintain high standards.
- Measured, weighed and mixed appropriate ingredients according to recipe directions.
- Maintained food safety and sanitation standards.
- Coordinated checklists to keep kitchen clean, stocked and sanitary.
Dishwasher/Prep Cook
Jake's Billiards
Greensboro, NC
07.2018 - 02.2019
- Cleared, washed and stacked all plates, dining utensils, and trays quickly and without breaking.
- Kept kitchen areas neat and clean by removing trash and organizing supplies.
- Helped team meet expected demands by restocking work areas throughout restaurant such as server stations, salad bars, and supply cupboards.
- Stepped into additional roles during busy times to boost coverage of important stations.
- Washed equipment, surfaces, refrigerators, and other areas and applied sanitizing chemicals.
- Followed supervisor instructions to complete tasks on time.
Cashier, Barista, Sales Associate
PureFit Foods
Killeen, TX
08.2015 - 08.2016
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Restocked and organized merchandise in front lanes.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Worked flexible schedule and extra shifts to meet business needs.
- Addressed customer needs and made product recommendations to increase sales.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Monitored supply levels at counter and maintained customer areas to meet typical demands.
- Prepared merchandise for sales floor by pricing or tagging.
- Increased bulk sales by 15%.
Education
University of North Carolina, Greensboro
Greensboro 08.2015 - 06.2019
High School Diploma -
Killeen High School
Killeen, TX 08.2011 - 06.2015
Skills
Communication
Timeline
Consultation Agent
Geek Squad - Best Buy
09.2022 - Current
Sales Advisor, T-Mobile Expert
Best Buy
06.2021 - Current
Merchandising Service Associate
Lowes
10.2020 - 06.2021
Guest Service, Cashier
Target
10.2020 - 02.2021
Prep Cook/Retail/Dishwasher
Whole Foods
03.2019 - 10.2019
Dishwasher/Prep Cook
Jake's Billiards
07.2018 - 02.2019
Cashier, Barista, Sales Associate
PureFit Foods
08.2015 - 08.2016
University of North Carolina, Greensboro
08.2015 - 06.2019
High School Diploma -
Killeen High School
08.2011 - 06.2015
Similar Profiles
Alexander NabbudAlexander Nabbud
Geek Squad Senior Agent at Geek Squad - Best BuyGeek Squad Senior Agent at Geek Squad - Best Buy
Eric AvilesEric Aviles
Tech Consultant at Geek Squad - Best BuyTech Consultant at Geek Squad - Best Buy
Christopher ArellanoChristopher Arellano
Appliance Delivery and Install Technician at Geek Squad - Best BuyAppliance Delivery and Install Technician at Geek Squad - Best Buy