Patrick Young
Consultant
Port Tobacco,MD
Summary
Service-oriented Consultant with 7 years of excellent customer service experience. Highly skilled at creating the most customer friendly experience in all situations, with a focus in tech. Specialist in translating difficult technological and financial processes to a wide variety of demographics.
Overview
8
8
years of professional experience
8
8
years of post-secondary education
Work History
Consultation Agent
Geek Squad - Best Buy
Waldorf, MD
09.2022 - Current
- Conduct education to clients on technology in simplified manner.
- Explain and demonstrate what work was completed for repair to clients upon pickup.
- De-escalate and resolve conflicting situations to ensure positive results and understanding for clients.
- Greet clients upon arrival and perform consultations to better understand level of service needed in relation to their unit.
- Maintain cleanliness and order of precinct, including functionality of returns, and processing unit shipping and receiving.
- Solve client issues.
- Work in conjunction with sales team, expounding on paid memberships and include services to help them achieve business goals. Increase memberships by 11%.
Sales Advisor, T-Mobile Expert
Best Buy
Waldorf, MD
06.2021 - Current
- Greeted customers and accessed their needs.
- Provided thoughtful and accurate recommendations based on their needs and preferences.
- Established relationships with with customers to build rapport and increase chance of recurrent business.
- Frequently led department in sales goals and overall performance.
- Led micro market of 5 stores in new line activations.
- Educated colleagues on brand specific promotions to encourage sales.
- Routinely offered best financial option for cellular device buyers.
- Maintained organized and clean work environment.
Merchandising Service Associate
Lowes
Killeen, TX
10.2020 - 06.2021
- Being friendly and professional, and engaging vendors and associates to meet store needs.
- Ensuring signage, pricing information, and displays are accurate so that merchandise is easy to locate.
- Creating visually appealing product selections that are safe, clean, and easy for customers to access.
Guest Service, Cashier
Target
Harker Heights, TX
10.2020 - 02.2021
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Greet customers entering establishments.
- Count money in cash drawers at beginning of shifts to ensure that. amounts are correct and that there is adequate change.
- Issue receipts, refunds, credits, or change due to customers.
- Receive payment by cash, check, credit cards, vouchers, or automatic debits.
Prep Cook/Retail/Dishwasher
Whole Foods
Greensboro, NC
03.2019 - 10.2019
- Maintained clean, hygienic kitchen workspace by sweeping, mopping, and taking out trash.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Received shipments and placed items on proper shelves to restock and organize restaurant pantry.
- Preserved freshness of food by storing food in designated containers and storage areas within freezer or refrigerator.
- Operated dishwasher and manually washed dishes to clean all chinaware, silverware, and cooking utensils.
- Identified inefficiencies leading to improved productivity.
- Monitored food quality and presentation to maintain high standards.
- Measured, weighed and mixed appropriate ingredients according to recipe directions.
- Maintained food safety and sanitation standards.
- Coordinated checklists to keep kitchen clean, stocked and sanitary.
Dishwasher/Prep Cook
Jake's Billiards
Greensboro, NC
07.2018 - 02.2019
- Cleared, washed and stacked all plates, dining utensils, and trays quickly and without breaking.
- Kept kitchen areas neat and clean by removing trash and organizing supplies.
- Helped team meet expected demands by restocking work areas throughout restaurant such as server stations, salad bars, and supply cupboards.
- Stepped into additional roles during busy times to boost coverage of important stations.
- Washed equipment, surfaces, refrigerators, and other areas and applied sanitizing chemicals.
- Followed supervisor instructions to complete tasks on time.
Cashier, Barista, Sales Associate
PureFit Foods
Killeen, TX
08.2015 - 08.2016
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Restocked and organized merchandise in front lanes.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Worked flexible schedule and extra shifts to meet business needs.
- Addressed customer needs and made product recommendations to increase sales.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Monitored supply levels at counter and maintained customer areas to meet typical demands.
- Prepared merchandise for sales floor by pricing or tagging.
- Increased bulk sales by 15%.
Education
University of North Carolina, Greensboro
Greensboro 08.2015 - 06.2019
High School Diploma -
Killeen High School
Killeen, TX 08.2011 - 06.2015
Skills
Communication
Social Media Marketing
Adaptability
Creativity
Teamwork
Analytical
Responsible
Customer service expert
Desktop support
Good Telephone Etiquette
MS Office
Critical Thinking
Data Entry
Application support
Timeline
Consultation Agent
Geek Squad - Best Buy
09.2022 - Current
Sales Advisor, T-Mobile Expert
Best Buy
06.2021 - Current
Merchandising Service Associate
Lowes
10.2020 - 06.2021
Guest Service, Cashier
Target
10.2020 - 02.2021
Prep Cook/Retail/Dishwasher
Whole Foods
03.2019 - 10.2019
Dishwasher/Prep Cook
Jake's Billiards
07.2018 - 02.2019
Cashier, Barista, Sales Associate
PureFit Foods
08.2015 - 08.2016
University of North Carolina, Greensboro
08.2015 - 06.2019
High School Diploma -
Killeen High School
08.2011 - 06.2015