Patrick Finnie
Port Huron,MI
Summary
Passionate and accomplished Co-Owner with track record of success in business development, customer service and team building. Possesses entrepreneurial spirit, deep understanding of market trends, and keen eye for growth opportunities.
Overview
21
21
years of professional experience
Work History
Co-Owner & Service Manager
Dependable Heating & Cooling Inc.
Kimball, Mi
05.2003 - Current
- Managed day-to-day operations efficiently, ensuring smooth workflow and timely completion of tasks.
- Collaborated with other owners on strategic planning initiatives for long-term business success.
- Improved customer satisfaction ratings by consistently delivering high-quality products and services.
- Oversaw financial management tasks, including budgeting, forecasting, and cash flow optimization.
- Developed a strong company culture, fostering teamwork and collaboration among staff members.
- Met with customers to discuss service needs and offer available solutions.
- Resolved customer complaints in professional and timely manner.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
Education
Bachelor of Arts - Mulit-Disciplinary Studies
Siena Heights University
Adrian, MI08.2012
Skills
- Small business operations
- Customer Relations
- Policy and procedure implementation
- Sales Strategies
- Records Management
- Operations Management
- Business Growth
- Schedule Management
- Customer Service
- Teamwork and Collaboration
- Proficient in Microsoft Office
- Staff training/development
Timeline
Co-Owner & Service Manager
Dependable Heating & Cooling Inc.
05.2003 - Current
Bachelor of Arts - Mulit-Disciplinary Studies
Siena Heights University