Trisha Arment
Larchwood,IA
Summary
Dedicated and dependable former business owner, and automotive service writer with 20+ years of experience providing job workflow management and operations assistance to service department and technicians. Successful in building strong relationships with customers, vendors and staff to accomplish excellent and quick service. Professional when communicating unexpected vehicle issues and possible solutions to customers. Skilled in working under pressure and adapting to unforeseen repairs needed.
Overview
22
22
years of professional experience
Work History
Owner/Office Manager/Service Writer
Ken's Alignment Auto Service Center
01.2002 - 12.2023
- Schedule appointments, work one on one with the technicians and write estimates, contact customers with services needed, process payments and extended warranties, getting fleet approvals and PO's.
- Developed and maintained strong relationships with customers, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all work orders were completed accurately and efficiently by technicians.
- Trained and motivated employees to perform daily business functions. Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Negotiated contracts with parts suppliers and sales reps, for better pricing and terms, reducing overall costs for the business.
- Human Resources
- AR/AP
Education
High School Diploma -
Aberdeen Central High School
Aberdeen, SD05.1995
Skills
- Customer Relations
- Small business operations
- Relationship Building
- Verbal and written communication
- Business Management
- Staff Management
- Staff hiring
- Negotiation
- Scheduling
- Purchasing and planning
- Schedule Management
- Delegating Work
Timeline
Owner/Office Manager/Service Writer
Ken's Alignment Auto Service Center
01.2002 - 12.2023
High School Diploma -
Aberdeen Central High School
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