Josh McLean
Automotive Technician / Service Writer
Cheney,WA
Summary
Customer Service Representative and Automotive Technician bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Driven automotive professional successful at managing parts and replacing components. Good teamwork, communication and problem-solving abilities. Well-versed in OEM and aftermarket parts and installation.
Dependable self-starter experienced in time sensitive deadlines situations, required OEM procedures, and high performance/aftermarket industry options.
Overview
4
4
years of professional experience
6
6
years of post-secondary education
Work History
Service Writer /Technician/Owner
The Higher Class
Spokane, WA
04.2019 - Current
- Explained estimates and determined repair timelines to manage customer expectations.
- Responded to customer calls and emails to answer questions about products and services.
- Logged work orders and change orders into ARi database to track job status.
- Repaired all makes of foreign and domestic cars, including Honda, Nissan, BMW, Toyota, Subaru, and more.
- Worked effectively with repair staff and parts providers, staying current on availability and service processes.
- Gathered information through research and vendor inquiries to provide job estimates.
- Completed customer orders and warranty services according to manufacturer specifications.
- Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees and online knowledge bases.
- Trained and coached junior employees on procedures for completing various types of repairs and maintenance on cars and light trucks.
- Oversaw daily service operations.
Education
Associate of Applied Science - Automotive Technician
SCC
Spokane, WA 07.2008 - 07.2012
Associate of Arts - Business Education
SCC
Spokane, WA 01.2010 - 07.2012
Skills
Cost estimates
Timeline
Service Writer /Technician/Owner
The Higher Class
04.2019 - Current
Associate of Arts - Business Education
SCC
01.2010 - 07.2012
Associate of Applied Science - Automotive Technician
SCC
07.2008 - 07.2012
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