Rebecca Ramsey
Milford Center,OH
Summary
Experienced with providing exceptional guest services and ensuring welcoming environment. Utilizes strong communication and problem-solving skills to address guest needs effectively. Track record of fostering positive guest experiences and maintaining high service standards.
Professional with strong experience and readiness for hospitality role. Skilled in providing exceptional guest services, problem-solving, and managing requests to enhance guest satisfaction. Known for effective collaboration with team members to achieve outstanding results and adapt to changing needs. Expertise in communication, organization, and personalized service, ensuring seamless and positive experience for all guests.
Overview
2027
2027
years of professional experience
Work History
Office Manager /Automotive Service Writer
My Mechanic of Marysville
Marysville, OH
04.2024 - Current
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Facilitated positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Communicated service recommendations to customers, enhancing customer understanding and satisfaction.
- Documented customer vehicle issues using digital work order systems for accurate service tracking.
- Coordinated with technicians to ensure timely completion of repairs and maintenance services.
- Managed appointment scheduling, optimizing workflow and reducing wait times for customers.
- Developed strong relationships with clients, fostering trust and repeat business through exceptional service.
- Assisted customers in understanding repair options, improving decision-making process regarding services needed.
- Processed payments and managed invoicing efficiently, ensuring accurate billing practices were followed.
- Coordinated vehicle pick-up or delivery arrangements for customers when necessary, ensuring seamless transition from start to finish of service experience.
- Used Alldata Manage computer system to enter customer information, create service records, order parts and develop cost estimations.
- Provided excellent customer service, consistently receiving positive feedback from clients on surveys and online reviews.
- Answered service department phone and responded promptly to questions and messages.
- Assigned jobs to technicians according to experience and knowledge of handling specific repairs.
- Provided customers with estimation of repair costs and reasonable timeline for completion of service.
- Improved customer satisfaction by providing accurate repair estimates and timely completion of work.
Office Manager /Automotive Service Writer
Autowise Service And Tire Center
Marysville, OH
2015 - 12.2023
- Assigned jobs to technicians according to experience and knowledge of handling specific repairs.
- Answered service department phone and responded promptly to questions and messages.
- Provided excellent customer service, consistently receiving positive feedback from clients on surveys and online reviews.
- Improved customer satisfaction by providing accurate repair estimates and timely completion of work.
- Provided customers with estimation of repair costs and reasonable timeline for completion of service.
- Coordinated vehicle pick-up or delivery arrangements for customers when necessary, ensuring seamless transition from start to finish of service experience.
- Processed payments and managed invoicing efficiently, ensuring accurate billing practices were followed.
- Assisted customers in understanding repair options, improving decision-making process regarding services needed.
- Developed strong relationships with clients, fostering trust and repeat business through exceptional service.
- Managed appointment scheduling, optimizing workflow and reducing wait times for customers.
- Coordinated with technicians to ensure timely completion of repairs and maintenance services.
- Documented customer vehicle issues using digital work order systems for accurate service tracking.
- Communicated service recommendations to customers, enhancing customer understanding and satisfaction.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Facilitated positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
Plant Nursery Worker
Smith's Gardens
Delaware, OH
2014 - 2015
- Assisted in planting, watering, and maintaining diverse plant species to ensure optimal growth.
- Monitored plant health, identifying pests and diseases for timely intervention.
- Operated greenhouse equipment and tools for efficient cultivation practices.
- Provided support in organizing inventory of plants and gardening supplies.
Production Worker
Heritage Co-op
Milford Center, OH
2013 - 2014
- Operated machinery to ensure efficient production flow.
- Assembled products according to quality standards and specifications.
- Conducted routine inspections to maintain equipment performance and safety.
- Collaborated with team members to optimize workflow and reduce downtime.
BARTENDER /Store Manager
Old Bag Of Nails Pub
Marysville, OH
2010 - 2012
- Prepared and served a variety of beverages in a fast-paced environment.
- Maintained cleanliness and organization of bar area to ensure efficient service.
- Developed knowledge of drink recipes and menu offerings to enhance customer experience.
- Assisted in training new staff on standard operating procedures and drink preparation techniques.
BARTENDER
SPORTSMEN'S BILLIARD CLUB
Columbus, OH
2005 - 2010
- Prepared and served a variety of beverages to patrons efficiently.
- Maintained cleanliness and organization of bar area to enhance customer experience.
- Assisted in managing inventory, ensuring adequate supply levels for operations.
- Engaged with customers to build rapport and promote specials or events.
Lab Animal Technician
Battelle Memorial Institute
West Jefferson, OH
2002 - 2005
- Monitored laboratory animal behavior and health.
- Assisted veterinarians with euthanasia of animals.
- Collected and processed samples for laboratory testing.
- Prepared and administered diets and feedings according to instructions.
- Performed testing and completed blood counts.
- Cleaned, sterilized and maintained surgical instruments and equipment.
- Kept detailed records of animal treatments and medications.
- Collected and prepared specimens and samples for outside laboratory analysis.
- Observed animals for signs of distress or illness.
- Administered injections, oral medications and topically applied medications prescribed by veterinarian.
- Conducted routine inspections of animal housing areas to identify potential hazards or maintenance issues requiring attention.
- Recognized and reported any signs of illness or distress in lab animals, ensuring prompt veterinary attention when needed.
- Contributed to the successful completion of multiple research projects by assisting with data analysis and report generation.
- Developed strong working relationships with colleagues, fostering a supportive team environment that ensured the success of research projects.
- Prepared animals for studies by administering test substances through various routes such as oral gavage or intravenous injection.
- Provided excellent daily care for diverse species used in biomedical research projects including rodents, rabbits, primates, birds, reptiles and aquatic organisms.
- Maintained detailed records on individual animals including identification, health status, test procedures performed, and study outcomes.
- Collaborated with researchers to prepare animals for experiments, following established protocols precisely.
- Executed daily feeding and monitoring schedules to support research objectives effectively.
- Enhanced animal welfare by implementing proper handling techniques and maintaining clean housing environments.
- Performed surgical procedures as needed under close supervision from veterinary staff or lead researcher.
Lab Animal Technician
OSU Medical Center
Columbus, OH
1999 - 2002
- Conducted health assessments on laboratory animals, identifying any signs of distress or illness promptly.
- Maintained compliance with federal regulations and institutional guidelines by adhering to standard operating procedures during all aspects of animal care.
- Reduced stress in lab animals through timely feeding, providing enrichment activities, and closely monitoring health conditions.
- Ensured accurate data collection for research projects by performing thorough observations and recording detailed notes on animal behavior.
- Managed inventory of supplies, equipment, and medications to maintain an efficient laboratory environment.
- Monitored environmental conditions within animal facilities to maintain optimal temperature, humidity, light cycles, and air quality for each species housed.
- Administered medications and treatments as prescribed, contributing to improved health outcomes for lab animals.
- Restrained animals for examination and treatment.
- Followed safety protocols for handling animals.
- Maintained clean and safe animal living areas.
- Cleaned, sterilized and maintained kennels, operating rooms, and surgical equipment.
- Prepared animals for surgical procedures.
- Assisted veterinarian during immunologic, medical, surgical, and diagnostic procedures.
- Monitored vital signs and provided nursing care for animals.
- Monitored laboratory animal behavior and health.
- Assisted veterinarians with euthanasia of animals.
- Collected and processed samples for laboratory testing.
- Performed testing and completed blood counts.
- Cleaned, sterilized and maintained surgical instruments and equipment.
- Kept detailed records of animal treatments and medications.
- Collected and prepared specimens and samples for outside laboratory analysis.
- Observed animals for signs of distress or illness.
- Administered injections, oral medications and topically applied medications prescribed by veterinarian.
- Recognized and reported any signs of illness or distress in lab animals, ensuring prompt veterinary attention when needed.
- Contributed to the successful completion of multiple research projects by assisting with data analysis and report generation.
- Provided excellent daily care for diverse species used in biomedical research projects including rodents, rabbits, primates, birds, reptiles and aquatic organisms.
- Maintained detailed records on individual animals including identification, health status, test procedures performed, and study outcomes.
- Performed surgical procedures as needed under close supervision from veterinary staff or lead researcher.
Groomer
VIP DOG GROOMING
GRANDVIEW HEIGHTS, OH
1993 - 1996
- Performed grooming tasks including bathing, trimming, and nail clipping for various dog breeds.
- Maintained a clean and organized grooming area to ensure safety and efficiency.
- Communicated with pet owners to understand their grooming preferences and needs.
- Utilized grooming tools such as clippers, scissors, and dryers effectively to achieve desired results.
Education
ANIMAL PRODUCTION AND MANAGEMENT
NORTHWEST CAREER CENTER
Columbus, OH1995
No Degree -
GRANDVIEW HEIGHTS HIGH SCHOOL
GRANDVIEW HEIGHTS, OH1995
Skills
- Customer relations
- Document management
- Relationship building
- Teamwork
- Attention to detail
- Multitasking
- Reliability
Timeline
Office Manager /Automotive Service Writer
My Mechanic of Marysville
04.2024 - Current
Office Manager /Automotive Service Writer
Autowise Service And Tire Center
2015 - 12.2023
Plant Nursery Worker
Smith's Gardens
2014 - 2015
Production Worker
Heritage Co-op
2013 - 2014
BARTENDER /Store Manager
Old Bag Of Nails Pub
2010 - 2012
BARTENDER
SPORTSMEN'S BILLIARD CLUB
2005 - 2010
Lab Animal Technician
Battelle Memorial Institute
2002 - 2005
Lab Animal Technician
OSU Medical Center
1999 - 2002
Groomer
VIP DOG GROOMING
1993 - 1996
ANIMAL PRODUCTION AND MANAGEMENT
NORTHWEST CAREER CENTER
No Degree -
GRANDVIEW HEIGHTS HIGH SCHOOL