Summary
Overview
Work History
Education
Skills
Timeline
Generic

Patrick "Jack" Murphy

Summary

With 3+ years of experience in customer service in the hospitality industry, I'm eager to transition my skills to a sales role. My experience in identifying customer needs and building rapport, coupled with my persuasive communication skills, Salesforce sales operation certifide, makes me confident in my ability to excel in a sales environment. I am a motivated and adaptable individual, ready to learn the specific requirements of the sales role and contribute to the company's growth.

Overview

3
3
years of professional experience

Work History

Server

Hotel Californian
06.2023 - Current
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Resolved customer complaints promptly and professionally to maintain positive reputation. Answered customers' questions, recommended items, and recorded order information.
  • Trained, mentored, and developed new servers with positive and encouraging techniques to maximize performance and team contributions.
  • Led opening and closing procedures and conducted cashier drops, cash control and vault monitoring.
  • Established and upheld high standards, promoting great customer service and assistance to high profile guests, improved customer service ratings.

Busser

La Cumbre Country Club
06.2022 - 12.2022
  • Maintained high levels of customer service with high-profile clientele.
  • Identified issues, analyzed information and provided solutions to problems.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Strengthened communication skills and gained strong leadership skills through regular interactions with other and managing projects from start to finish

Education

Bachelor of Arts - Communications

University of California Santa Barbara
Santa Barbara, CA
09.2024

Communications -

Santa Barbara City College
Santa Barbara, CA
05.2022

Skills

  • Salesforce Sales Operation Certification
  • Microsoft Excel/Outlook
  • Strategic planning and analysis
  • Telephone etiquette
  • Staff training
  • Cash handling
  • Relationship Management
  • Sales

Timeline

Server

Hotel Californian
06.2023 - Current

Busser

La Cumbre Country Club
06.2022 - 12.2022

Bachelor of Arts - Communications

University of California Santa Barbara

Communications -

Santa Barbara City College