Patrick Q. Cesar

• Enhanced customer satisfaction by diagnosing and repairing complex electronic devices.
• Communicated effectively with customers about their device''s status throughout the entire repair process, ensuring transparency and trustworthiness in service delivery.
• Achieved high levels of client satisfaction through consistent delivery of quality repairs and exceptional customer service.
• Led troubleshooting efforts on challenging cases that resulted in successful identification of root causes.
• Collaborated with team members to streamline repair procedures, reducing average repair time.
• Performed regular upgrades to update systems and improve operability.
• Assembled, maintained, and repaired system hardware.
• Demonstrated adaptability by quickly learning new technologies as they emerged within the market.

The program covers the operation, configuration, and troubleshooting of current operating systems, mobile devices, and various enterprise PC hardware. It includes developing skills in installing, configuring, and troubleshooting business applications, fundamental network concepts, printers, cabling, PC hardware, software, iOS, Android, and more. Additionally, the program fosters mindsets and relationship skills essential in the customer service industry, with a focus on the technical skills required by local employers in the IT field. The structure of this program is designed to prepare students for the CompTIA A+ and Network+ industry certifications, offering hands-on, traditional instruction.