Alejandro Pizana
Laredo,TX
Summary
Technician with 4 years of hands-on experience in technical diagnostics and repair across multiple systems. Strong background in troubleshooting and training, resulting in improved operational efficiency and customer satisfaction. Dedicated to ensuring safety compliance and producing accurate technical documentation.
Overview
6
6
years of professional experience
Work History
Advance Repair Agent
Best Buy, Geek Squad
08.2023 - Current
- Updated knowledge continuously through attending company workshops and online courses relevant to advanced device repair techniques.
- Provided excellent customer service, addressing inquiries and resolving basic and complex technical/electronic issues efficiently.
- Developed custom repair solutions for unique or challenging cases, leading to successful outcomes for clients.
- Maintained accurate records of repairs and customer interactions, ensuring compliance with company standards and improving service transparency.
- Executed precise repairs on diverse electronic devices, enhancing device longevity and significantly boosting customer satisfaction.
Technician
Main Event
06.2021 - 01.2025
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Diagnosed and repaired problems with electrical and mechanical systems.
- Tended to machines, troubleshoot malfunctions and completed basic to complex repairs to keep equipment fully functional and well-maintained.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
Material Handler (Temporary)
Laredo Cold Storage
12.2019 - 04.2020
- Operated pallet jacks to transport materials efficiently across warehouse floor.
- Loaded and unloaded shipments, ensuring accurate inventory levels and timely processing.
- Maintained organization of storage areas.
- Monitored stock levels, reporting discrepancies to management for prompt resolution.
Education
Cyber Security Certification -
Laredo Community College
Laredo, TXHigh school - undefined
Dr Leo Cigarroa High School
Laredo, TX05.2018
Skills
- Safety compliance
- Technical documentation
- Critical thinking
- Hand and power tools knowledge
- Electrical and systems diagnostics
- Team collaboration
- Workplace adaptability
LANGUAGES
English
Spanish
Timeline
Advance Repair Agent
Best Buy, Geek Squad
08.2023 - Current
Technician
Main Event
06.2021 - 01.2025
Material Handler (Temporary)
Laredo Cold Storage
12.2019 - 04.2020
High school - undefined
Dr Leo Cigarroa High School
Cyber Security Certification -
Laredo Community College