Ryan McFatridge
Dayton,Texas
Summary
With a proven track record at Best Buy, including as an Advance Repair Agent, I excel in client management and diagnostic skills. I've significantly enhanced customer satisfaction and inventory accuracy through expert technical repairs and meticulous inventory management, showcasing my ability to resolve complex issues and maintain seamless operations.
Seasoned Repair Technician with expertise in repairing and maintaining iPhone, Mac, Windows desktops, laptops, and Chromebooks. Specialties include troubleshooting, diagnosing and repairing software and hardware issues.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Advance Repair Agent
Geek Squad - Best Buy
04.2019 - Current
- Provided excellent customer service, addressing inquiries and resolving technical issues efficiently.
- Assisted in training new technicians, sharing expertise in advanced repair techniques and best practices.
- Enhanced customer satisfaction by diagnosing and repairing complex software and hardware issues. Communicated effectively with customers about their device''s status throughout the entire repair process, ensuring transparency and trustworthiness in service delivery.
Warehouse Inventory Specialist
Best Buy
10.2016 - 04.2019
- Resolved any inventory discrepancies by conducting thorough investigations and adjusting records accordingly.
- Conducted weekly cycle counts to maintain accurate inventory records and identify discrepancies promptly.
- Assisted in maintaining accurate shipping schedules by coordinating with transport providers and processing necessary documentation swiftly.
- Cleaned and organized loading/unloading of shipments
Education
Lee College
Baytown, TXHigh School Diploma -
Dayton High School
Dayton05-2013
Skills
- Client Management and Customer Service
- Diagnosing and repairing both Software and Hardware related issues
- Understanding and proficiency with Windows, MacOS, and Chrome OS
- Managing inventory
- Managing workload
- Communicating and collaborating with others
Certification
Apple AST Certified
Timeline
Advance Repair Agent
Geek Squad - Best Buy
04.2019 - Current
Warehouse Inventory Specialist
Best Buy
10.2016 - 04.2019
Lee College
High School Diploma -
Dayton High School
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