Patrick Seo
Philadelphia,PA
Summary
Experienced and adaptable staff leader with motivational approach and positive nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Proficient in various positions in a high volume restaurant and bar.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Floor Manager
Duba Karaoke & Pub
08.2021 - 12.2023
- Managed cash handling procedures to ensure accuracy and prevention of any discrepancies
- Supervised and trained staff members to ensure they were meeting performance and productivity goals
- Provided exceptional customer service by addressing inquiries and resolving complaints in a timely and professional manner
- Demonstrated bartending skills by preparing and serving a variety of beverages to customers
- Managed inventory to ensure adequate stock levels and accurate record-keeping.
Server
Iron Hill Brewery & Restaurant
05.2018 - 06.2020
- Demonstrated extensive menu knowledge to provide accurate and detailed information to customers
- Collaborated effectively with team members to ensure smooth and efficient service
- Delivered exceptional customer service by addressing inquiries and resolving issues promptly and courteously
- Ensured order accuracy through attention to detail and effective communication.
Food Expeditor/Food Runner
Dim Sum House By Jane G's
03.2017 - 12.2018
- Coordinated with kitchen staff to ensure timely delivery of food orders to customers
- Managed time efficiently to prioritize tasks and meet customer needs in a fast-paced restaurant environment
- Delivered exceptional customer service by promptly attending to inquiries, concerns, and special requests.
Education
High School Diploma -
Haverford High School
Havertown, PA05.2014
Skills
- Bilingual in Korean and English
- Microsoft Office (10 years)
- Google Docs (10 years)
- Customer Relations
- Team training and development
- Scheduling and Planning
Certification
RAMP Server/Seller Training, 09/01/22, 09/01/24, PA Liquor Control Board
Additional Information
Leadership Experience
SUMMER CAMP EMCEE/COUNSELOR 08/01/13 to 08/01/18
Holy Korean Martyrs
- Built and nurtured cohesive teams through effective communication and trust-building exercises.
- Organized and executed successful events, ensuring all logistical elements were handled efficiently.
- Delivered engaging and impactful speeches to audiences of various sizes and backgrounds.
- Demonstrated strong leadership skills by delegating tasks, motivating team members, and achieving project goals.
Youth Group Teacher/Praise Band Leader 08/01/15 to 08/01/17
St. Augustine Catholic Church
- Facilitated engaging and interactive Bible study sessions for group members.
- Directed and organized worship services, ensuring a meaningful experience for attendees.
- Demonstrated musical talent through live performances during various events.
- Coordinated and executed diverse activities to enhance group participation and enjoyment.
Personal Information
Title: Experienced Restaurant Manager, Server, Bartender
Timeline
Floor Manager
Duba Karaoke & Pub
08.2021 - 12.2023
Server
Iron Hill Brewery & Restaurant
05.2018 - 06.2020
Food Expeditor/Food Runner
Dim Sum House By Jane G's
03.2017 - 12.2018
High School Diploma -
Haverford High School
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