Patrick T. Perkins
Hawthorne,CA
Summary
Dedicated healthcare professional with strong proficiency in organizing and verifying data and insurance coverages. Possessing excellent communication and problem-solving skills. Diligent and detail-oriented in approach. Ability to effectively manage information and navigate complex insurance processes, providing efficient support to patients and healthcare providers. Passionate about providing quality care and committed to patient satisfaction, eager to contribute expertise to dynamic healthcare team.
Overview
8
8
years of professional experience
Work History
Patient Services Specialist
Providence Saint John's Health Center
Santa Monica, CA
04.2023 - Current
- Improve patient satisfaction by providing efficient and friendly service during check-ins, and registrations
- Ensure HIPAA compliance by maintaining strict confidentiality of patient information while handling sensitive documents.
- Adapt quickly to changing policies or procedural updates within emergency department, maintaining consistent levels of efficiency and accuracy in daily tasks.
- Educate patients on available resources such as financial assistance programs.
- Provide exceptional customer service, resolving patient complaints promptly and professionally.
- Complete registration for unscheduled visits by collecting accurate demographic information, insurance information, and patient liability (if known).
- Explain admission procedures and hospital forms to patients and family members.
- Obtain signatures for consent for treatment and HIPAA privacy.
- Verify insurance coverages.
- Collect co-pays.
Admitting Representative
Centinela Hospital
Inglewood, CA, CA
05.2017 - 03.2023
- Explained admission procedures and hospital policy forms to patients and family members.
- Collected demographic information.
- Obtained and verified insurance coverage.
- Obtained signatures for patient rights and consent for treatment.
- Answered telephone calls to answer questions, admit inpatients, and direct calls to staff in different departments.
- Registered and verified patient records with most up-to-date information.
- Provided excellent customer service.
- Admitted inpatients, direct admits, labor & deliveries, newborns, clinical, and rehab patients.
- Collected & returned patient valuables.
Sales Associate
Staples Office Supply Store
Los Angeles, CA, CA
02.2017 - 11.2017
- Answered customer questions regarding sizing, accessories, and proper care for merchandise.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Helped customers locate products and checked store systems for merchandise at other sites.
- Processed product returns and assisted customers with other selections.
- Greeted customers and helped with product questions, selections, and purchases.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Helped customers complete purchases, locate items and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Operated cash register for cash, check, and credit card transactions accurately.
Cashier Clerk
CVS Health/ Pharmacy
Compton, CA, CA
05.2016 - 05.2017
- Stocked shelves with appropriate merchandise.
- Operated cash register for cash, check, and credit card transactions accurately.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Assisted customers with returns, refunds and resolving transaction issues.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Education
Natural Science - Nursing
Los Angeles Southwest College
Los Angeles, CASkills
- Excellent Communication & Customer service
- Punctual
- Knowledgeable of Medical Insurance
- Knowledgeable of Medical Terminology
- Hard Working
- Reliability
- Proficient Typing
- Insurance Verification
- Professionalism and Ethics
- Problem-Solving
- Multitasking and Organization
- Team Collaboration
- Data Entry
- Patient confidentiality
- HIPAA Compliance
Timeline
Patient Services Specialist
Providence Saint John's Health Center
04.2023 - Current
Admitting Representative
Centinela Hospital
05.2017 - 03.2023
Sales Associate
Staples Office Supply Store
02.2017 - 11.2017
Cashier Clerk
CVS Health/ Pharmacy
05.2016 - 05.2017
Natural Science - Nursing
Los Angeles Southwest College