Patrick Trevor Marcelin
Hallandale,FL
Summary
My potential for growth pairs well with my desire for excellence. Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
16
16
years of professional experience
Work History
Concierge
Air Canada
06.2022 - Current
- Customer Service
- Identify and review Top Tier/International Business Class reservations in advance
- Greet and assist all high value/high profile customers
- Work closely with Super Elite reservations desk and Customer Relations
- Maintain and update Concierge library of reference material and daily log.
Cashier/Customer Service
JF Clarke Corporation
09.2020 - 06.2022
- Stocking
- Inventory
- Handle of shipments
Advocate
The Brooklyn Health Center
02.2020 - 05.2020
- Patient Experience
- Schedule Patients Appointments
- Manage Calls Back
- Open New Patient Portal
- Check Patients in for their appointments
- Working with Out of Network ( Referrals)
Airport Crew Member
Jetblue Airways
11.2016 - 12.2019
- Provided Excellent Customer service
- Conducted Check-in for Customers
- Verified Customer Personal Information
- Scheduled Customers’ Hotels and Transportation Arrangements
School Monitor
Amityville Free District School
09.2013 - 11.2016
- Monitoring Students during recess
- Chaperoning during trips
- Assist teachers during school activities
Airport Crew Member
Swissport USA, Inc
03.2015 - 05.2016
- Provided Excellent Customer service
- Conducted Check-in for Customers
- Verified Customer Personal Information
- Scheduled Customers’ Hotels and Transportation Arrangements
Customer Care Representative
Stream Global Services, TWC
11.2011 - 04.2012
- Assisting customers with their phone
- Internet and cable issue
- Basic troubleshooting and set up Trouble call
- Take payment and reactivate services
Tech Support Representative
Alorica Samsung Canada
03.2008 - 07.2010
- Giving technical support to all the Samsung Products
- Comparing different products to help customers make the right decision
- Team leading when my Supervisor was not available
Education
CNA - Health Aide
Queens Health School
Jamaica, NY06.2012
High Scool -
Frere Adrien Du Sacre Coeur
Port-au-Prince07.2003
Skills
- Air Travel
- Project Oversight
- Office Streamlining
- Policy and Procedure Adherence
- VIP Services
- Safety Procedures
- Guest Accommodations
- Fluent in English, Spanish, French and Haitian Creole
Languages
English
Full Professional
French
Native or Bilingual
Spanish
Full Professional
Timeline
Concierge
Air Canada
06.2022 - Current
Cashier/Customer Service
JF Clarke Corporation
09.2020 - 06.2022
Advocate
The Brooklyn Health Center
02.2020 - 05.2020
Airport Crew Member
Jetblue Airways
11.2016 - 12.2019
Airport Crew Member
Swissport USA, Inc
03.2015 - 05.2016
School Monitor
Amityville Free District School
09.2013 - 11.2016
Customer Care Representative
Stream Global Services, TWC
11.2011 - 04.2012
Tech Support Representative
Alorica Samsung Canada
03.2008 - 07.2010
CNA - Health Aide
Queens Health School
High Scool -
Frere Adrien Du Sacre Coeur
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