Patrina Henry
Hampton,GA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
31
31
years of professional experience
Work History
Transportation Escort
2M/ATL
Hartsfield, GA
09.2018 - Current
- Delivered services to customer locations within specific timeframes.
- Worked effectively in fast-paced environments.
- Organized and detail-oriented with a strong work ethic.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Resolved problems, improved operations and provided exceptional service.
- Self-motivated, with a strong sense of personal responsibility.
- Demonstrated leadership skills in managing projects from concept to completion.
Order Filler
Guarantee Temp LLC / Carters
McDonough, GA
09.2007 - 06.2017
- Coordinated efficient organization, palletizing and transportation of completed packages.
- Moved pallets to and from trucks and around warehouse
- Streamlined order fulfillment process, implementing a prioritization system to ensure timely deliveries.
- Introduced new scheduling system to improve tracking of actual plant capacity, automating data entry process.
- Reviewed printed tickets or digital orders to get item numbers and merchandise locations.
- Maintained tidy and organized warehouse environment to comply with cleanliness standards.
- Moved merchandise using forklifts, pallet jacks and hand trucks.
- Reviewed order slips, picked products and staged merchandize to be shipped.
- Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
- Used appropriately sized boxes to pack products with care, minimizing shifting and damage during transport.
- Utilized advanced software tools for tracking orders, enabling seamless communication between departments and improved overall workflow.
- Managed timely and effective replacement of damaged or missing products.
- Worked with customers to pack items according to specific desires and requirements.
- Picked and packed order items.
- Kept warehouse areas free of debris and safe for employees with proper storage and maintenance of machinery, tools and supplies.
Store Manager
Sallys Beauty Suppy Store
Riverdale/ Forest Park, Ga
03.2000 - 04.2007
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Developed strategies for attracting new customers by analyzing demographic data and conducting targeted marketing initiatives.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Rotated merchandise and displays to feature new products and promotions.
- Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
- Assisted with hiring, training and mentoring new staff members.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Approved regular payroll submissions for employees.
- Assisted in recruiting, hiring and training of team members.
- Excellent communication skills, both verbal and written.
- Strengthened communication skills through regular interactions with others.
- Demonstrated leadership skills in managing projects from concept to completion.
- Worked effectively in fast-paced environments.
Store Cashier
Popeyes Chicken
Houma, LA
06.1993 - 12.1999
- Proactively assisted coworkers during busy periods to ensure efficient workflow throughout the store.
- Maintained accurate cash handling practices for smooth store operations and minimized discrepancies.
- Managed register during high-volume shifts, maintaining accuracy and efficiency in financial transactions.
- Followed company policies, procedures, and practices for accurate recordkeeping and loss prevention.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Resolved customer complaints professionally, ensuring their needs were met and fostering loyalty.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Provided support during promotional events by setting up displays, distributing materials, or assisting customers as needed.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Operated cash register to record transactions accurately and efficiently.
- Performed cash, card and check transactions to complete customer purchases.
- Balanced cash drawer at the end of each shift, ensuring all funds were accounted for correctly.
- Worked well in a team setting, providing support and guidance.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Skilled at working independently and collaboratively in a team environment.
Education
High School Diploma - Billing And Coding
Javelin Tech
Morrow, GA05.2009
Skills
- Data Entry
- Organizational Skills
- Customer Service
- Good Telephone Etiquette
- First Aid/CPR
- Problem-Solving
- Computer Skills
- Multitasking Abilities
- Verbal Communication
- Decision-Making
- Team Management
Timeline
Transportation Escort
2M/ATL
09.2018 - Current
Order Filler
Guarantee Temp LLC / Carters
09.2007 - 06.2017
Store Manager
Sallys Beauty Suppy Store
03.2000 - 04.2007
Store Cashier
Popeyes Chicken
06.1993 - 12.1999
High School Diploma - Billing And Coding
Javelin Tech