Patrina Snead
Milford,DE
Summary
Compassionate Direct Support Professional with expertise in client support, behavioral management, and effective communication. Committed to enhancing client independence through personalized care plans and fostering positive relationships with families.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Direct Support Professional
Kencrest Services
1113 S. Governors Ave Dover,Delaware 19901
06.2024 - Current
- Facilitated daily living activities for individuals with disabilities to enhance independence and quality of life.
- Implemented personalized care plans in collaboration with healthcare professionals to ensure holistic support.
- Trained and supported staff in best practices for providing compassionate and effective care strategies.
- Monitored client progress and documented changes to inform ongoing adjustments in care routines.
- Advocated for clients' needs within community resources, enhancing access to services and opportunities.
- Developed and maintained positive relationships with families to foster collaborative care environments.
Paraprofessional
Caesar Rodney School District
278 Sorghum Mill Rd Camden,Delaware 19904
11.1994 - Current
- Supported instructional staff in implementing individualized education plans for diverse student needs.
- Assisted with classroom management, fostering a positive learning environment for students.
- Collaborated with teachers to develop engaging lesson materials and resources.
- Monitored student progress, providing feedback to enhance academic performance and behavior.
- Trained new paraprofessionals on effective support strategies and district policies.
- Implemented behavioral interventions, promoting student engagement and reducing disruptions.
Customer Service Representative
Redners Warehouse
2500S.Dupont Hwy Camden, DE 19934
09.2016 - 06.2023
- Delivered exceptional customer service, addressing inquiries and resolving issues efficiently.
- Processed transactions accurately, ensuring a smooth checkout experience for customers.
- Maintained product knowledge to assist customers in making informed purchasing decisions.
- Collaborated with team members to improve workflow and enhance customer satisfaction.
- Trained new employees on company policies, procedures, and customer service best practices.
- Implemented process improvements that increased efficiency in daily operations.
- Monitored inventory levels, assisting in restocking items to meet customer demand.
- Handled escalated customer concerns with professionalism, leading to positive resolutions.
Education
High School Diploma -
Caesar Rodney High School
239 Old North Road, Camden,Delaware 1993406-1986
Skills
- Time management
- First aid and safety
- Behavior redirection
- Client support
- Compassionate caregiving
- Medication administration
- Behavioral management
- Client documentation
- Housekeeping tasks
Certification
- DCA - Direct Care Aide
Timeline
Direct Support Professional
Kencrest Services
06.2024 - Current
Customer Service Representative
Redners Warehouse
09.2016 - 06.2023
Paraprofessional
Caesar Rodney School District
11.1994 - Current
High School Diploma -
Caesar Rodney High School