Patrinia Owens
Sandersville,GA
Summary
Process Associate seasoned in coordinating and implementing business process improvement projects while enhancing effectiveness and efficiency in support of business goals. Strong record in designing process architecture, establishing process measurement systems and educating [Job title] to manage processes effectively. Reliable professional with experience in optimizing administrative and operational processes. Proven ability to manage multiple projects and prioritize tasks to meet deadlines.
Overview
13
13
years of professional experience
Work History
Process Associate
AAAP
07.2013 - Current
- Analyzed process flows and identified areas of improvement to increase productivity and reduce costs.
- Monitored and reported on process performance to verify compliance with established standards.
- Collaborated with team to define business requirements for organizational processes, achieve productivity standards, and adhere to accuracy standards.
- Developed standard operating procedures and document workflows to drive current and future processes.
- Assessed products or services to evaluate conformance with quality standards.
- Conducted training and applied change management to achieve desired outcomes.
- Identified and resolved process issues to drive optimal workflow and business growth.
Customer Service Manager
Walmart
01.2011 - 04.2013
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
Education
Associate of Arts -
University of Phoenix
Tempe, AZ04.2014
Skills
- Inventory Control Processes
- Special Projects
- Troubleshoot Service Issues
- Item Transport
Timeline
Process Associate
AAAP
07.2013 - Current
Customer Service Manager
Walmart
01.2011 - 04.2013
Associate of Arts -
University of Phoenix
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