Patrisha Loftin
Richmond
Summary
Motivated and detail-oriented customer service representative with 5 years of experience in providing exceptional customer support.
Proven ability to resolve inquires, deliver outstanding service, and process orders.
seeking a position to leverage my strong problem-solving abilities, and communication skills.
Overview
4
4
years of professional experience
Work History
Showroom Sales Associate
The Black Tux
07.2024 - 09.2025
- The black tux is a rental and purchase company for tuxedos, suits, and accessories.
- I've sold various of tuxedos, suits, shoes, shirts, and all kinds of accessories.
- My customer service, problem-solving, communication, and patience skills recommended a lot of customers to come and shop with me at the black tux for their weddings.
Service Experience Representative
Nordstrom Rack
11.2023 - 06.2024
- Focuses on providing exceptional customer service by assisting with transactions, resolving issues, and building relationships.
- I've had a lot of customers become a Nordstrom member by creating them an account and signed them up for a Nordstrom credit card to gain points on their accounts.
Customer Service Representative
Charlotte Douglas International Airport
07.2021 - 09.2023
- Assisted customers in person and over the phone with inquiries, bookings, and travel arrangements.
- Handled customer complaints and resolved issues promptly and courteously.
- Processed ticket sales, changes, and cancellations using airline reservation systems.
- Provided accurate information regarding flight schedules, baggage allowances, and airport services.
- Ensured compliance with airport policies and procedures while delivering excellent customer service.
Education
High School Diploma -
Landstown High School
Virginia Beach, VA06.2020
Skills
- Computer literacy
- Excellent communication and interpersonal skills
- Time management
- Ability to handle challenging situations with empathy and professionalism
- Problem solving abilities with attention to details
- Organizational skills
LANGUAGES
english | Advanced
Timeline
Showroom Sales Associate
The Black Tux
07.2024 - 09.2025
Service Experience Representative
Nordstrom Rack
11.2023 - 06.2024
Customer Service Representative
Charlotte Douglas International Airport
07.2021 - 09.2023
High School Diploma -
Landstown High School
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