Tanya Ricard-Burrus
Summary
Reliable and upbeat sales associate successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about plumbing products, payment processing and order follow thru. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic. Retail sales professional versed in product placement and merchandising. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
23
23
years of professional experience
Work History
Showroom Sales Associate
Frank Webb Home: Fw Webb
11.2020 - Current
- Showroom sales associate
- Assist clients with selecting plumbing and lighting fixtures for kitchens and baths
- Answer phones and reply to emails
- Write up bids and do bid follow ups
- Write up and maintain customers orders.
- Customer service follow up for warranty or defective items
- Facilitate staff training for K&B dealers
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Showroom Manager
Splash By Masi Plumbing And Heating
01.2004 - 11.2020
- Generated personal sales to meet or exceed established sales goals.
- Managed custom projects by completing initial quotes, design and sample requests.
- Provided prompt, courteous service to every individual entering showroom.
- Complete bath design and selections for cliental
- Purchase and maintain the showroom displays and appearance
- Assist and set goals for the showroom as a whole
- Meet with owners to discuss showroom Budget and goals
- meet with vendors to discuss new products and displays
- Take care of customer issues and solve problems
- Answer installers technical questions about items in the field
- Kept showroom expenses appropriate and reasonable to drive operational efficiency.
- Assist in marketing for print ads
Showroom Sales Associate
County Supply : Granite Group
06.2000 - 01.2004
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Assisted customers with selections for kitchen and bath
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Prioritized helping customers over completing other routine tasks in store.
- Write bids
- write customer orders and maintain open orders
- answer phones and emails
- learn the decorative plumbing industry and engineering
Education
No Degree - Interior Design
Hesser College
Nashua06.2000
No Degree - Environmental Studies
University of New England
Biddeford, ME06.1999
High School Diploma -
Nashua High School South
Nashua, NH06.1996
Skills
- Team Goals
- Customer Presentations
- Sales Records Management
- Store Policies and Procedures
- Project Requirements
- Issue Refunds
- Exceeding Customer Expectations
- Customer Inquiries
- Adaptable and Flexible
- Merchandising and Display
- Team Cooperation
- Meeting Sales Goals
- CRM Systems
- Returns and Exchanges
- Store Layouts
- Store Management
- Interior Decorating
- Positive Customer Engagement
- Flexible Hours
- Lighting Selection
- Merchandise Recommendations
- Goal-Driven
- Special Orders
- Home Delivery Scheduling
- Custom Designs
- Customer Support
- Issue Resolution
- Store Organization
- Excellent Written and Verbal Communication
- Showroom Maintenance
- Speech Clarity
- Computer Proficiency and Microsoft Office
- Strong Communication and Interpersonal Skills
- Building Customer Loyalty
- Showroom Design
- Providing Feedback
Timeline
Showroom Sales Associate
Frank Webb Home: Fw Webb
11.2020 - Current
Showroom Manager
Splash By Masi Plumbing And Heating
01.2004 - 11.2020
Showroom Sales Associate
County Supply : Granite Group
06.2000 - 01.2004
No Degree - Interior Design
Hesser College
No Degree - Environmental Studies
University of New England
High School Diploma -
Nashua High School South
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