Patron Jones
Clayton
Summary
Experienced healthcare professional specializing in operations, compliance, and subcontract administration. Manages complex workflows, ensures regulatory adherence, and builds strong vendor and provider relationships in high-stakes environments. Focuses on contract oversight and aligning clinical operations with organizational goals while enhancing process efficiency and mitigating risk.
Overview
7
7
years of professional experience
Work History
Center Administrator
CenterWell Senior Primary Care
Garner
12.2025 - Current
- Oversaw daily operations of senior primary care center, ensuring smooth workflow.
- Monitored budget expenses for center, ensuring financial records accuracy and compliance.
- Negotiated contracts with vendors and service providers to achieve cost savings and improve service efficiency.
- Supervised administrative staff and trained new team members.
- Developed training program for new staff on procedures and best practices for patient engagement, enhancing team readiness.
- Facilitated communication between departments to support project completion and goal achievement.
- Served as the primary point of contact for external stakeholders, including clients and partners.
- Monitored payroll, credit card purchases and invoicing to prevent financial errors.
Executive Director/Sales and Marketing
ALG Senior Living
Raleigh
01.2025 - 12.2025
- Increasing occupancy by 35% and improving referral conversion rates by 45% through strategic outreach and process improvement.
- Consistently exceed monthly sales quotas by driving outbound outreach, referral partners engagement and cold prospecting.
- Own full sale cycle for two senior living communities, from prospecting and lead generation to closing move-ins.
- Strengthened partnerships with healthcare providers, referral networks, and local organizations to expand referral opportunities.
- Collaborated with special care coordinator, residents care coordinator, and business office manager to align operations with business needs and enhance service delivery.
- Oversaw compliance, budgeting, and staff development to maintain high standards of care and operational effectiveness.
- Developed strategies to improve contract management processes and procedures.
- Advised senior management on contractual matters such as renewals, extensions, terminations.
Outreach Manager
Oak Street Health
04.2021 - 12.2024
- Directed outreach operations across multiple locations, increasing patient enrollment rates.
- Recruited, trained, and coached outreach teams to achieve KPIs
- Cultivated relationships with industry professionals to raise community awareness and promote services.
- Managed $50,000 budget, contributing to 26% revenue growth.
- Collaborated with clinical team to ensure operation aligned with growth and outreach.
- Assessed community needs and identified resources for social and community service programs.
Customer Service Supervisor
Charter Communications
01.2020 - 03.2021
- Led a team of 15-20 reps to resolve video repair issues.
- Analyzed repair processes, identifying areas for improvement and achieving faster response times.
- Collaborated with technical teams to address complex issues, ensuring seamless service delivery. Monitored performance metrics, driving consistent improvements in customer service outcomes.
- Evaluated customer feedback to refine service strategies, leading to noticeable gains in satisfaction and loyalty. Streamlined video repair workflows, resulting in marked reductions in service downtime and improved customer retention.
- Facilitated cross-functional meetings to address service challenges, enhancing team alignment and driving effective solutions.
- Developed a proactive troubleshooting guide for technicians, minimizing repeat service calls and enhancing first-contact resolution rates.
- Fostered positive team environment, encouraging open communication and collaboration to improve morale and service effectiveness.
Team Lead
Charter Communications
01.2019 - 12.2019
- Led team in resolving complex video issues, improving customer satisfaction and increasing team efficiency.
- Streamlined repair processes, reducing resolution time and improving service reliability.
- Implemented strategies that enhanced repair outcomes through targeted improvements.
- Mentored team members, fostering skill development and collaborative problem-solving.
- Analyzed technical data to identify trends, driving improvements in service delivery.
- Maintained accurate service request and resolution records to ensure compliance and streamline operations.
Education
Bachelor of Science - Exercise Sports Science
Campbell University
Buies Creek, NC06-2014
Skills
- Facility Management
- Stakeholder management
- Account Management
- Lead generation
- Pipeline development
- Solution selling
- Contract negotiation
- KPI performance
- Process Improvement
- Salesforce
- Marketing
- Multitasking
- Leadership
- Coaching
- Communication
- Relationship Building
- Strategic negotiation
Timeline
Center Administrator
CenterWell Senior Primary Care
12.2025 - Current
Executive Director/Sales and Marketing
ALG Senior Living
01.2025 - 12.2025
Outreach Manager
Oak Street Health
04.2021 - 12.2024
Customer Service Supervisor
Charter Communications
01.2020 - 03.2021
Team Lead
Charter Communications
01.2019 - 12.2019
Bachelor of Science - Exercise Sports Science
Campbell University