Patsy Hill
Belton,SC
Summary
Adept at navigating high-stress customer interactions, I significantly enhanced loyalty and satisfaction at Verizon Wireless through empathetic dispute resolution and expert product knowledge. Skilled in Microsoft Excel and active listening, I excel in transforming customer challenges into positive outcomes, demonstrating a proven track record in customer service and problem-solving abilities. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
22
22
years of professional experience
Work History
Customer Service Representative
Verizon Wireless
08.2020 - 08.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Processed customer service orders promptly to increase customer satisfaction.
Machine Operator
Timken
10.2002 - 07.2019
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Set up and adjusted equipment and properly configured machines for daily operation.
- Complied with company and OSHA safety rules and regulations.
- Trained new employees on proper machine operation, ensuring adherence to company standards and safety guidelines.
- Operated various types of machinery, contributing to the successful completion of diverse projects.
Education
High School Diploma - All Subjects
McCants
Anderson, SC1979
Skills
Customer Service
Problem-solving abilities
Active Listening
Critical Thinking
Data Entry
Customer Relations
Problem Resolution
Call center experience
Computer Proficiency
Conflict Resolution
Money handling abilities
Complaint Handling
Microsoft Excel
Complaint resolution
Payment Processing
Client Relations
Customer satisfaction measurement
Professional telephone demeanor
Call Center Operations
Microsoft Outlook
Scheduling
Timeline
Customer Service Representative
Verizon Wireless
08.2020 - 08.2024
Machine Operator
Timken
10.2002 - 07.2019
High School Diploma - All Subjects
McCants