PATSY HOLLAND
Houston,United States
Summary
Professional with strong background in customer relations, adept at resolving complex issues and enhancing client satisfaction. Skilled in communication, problem-solving, and time management, ensuring seamless service delivery. Collaborative team player, adaptable to changing requirements, consistently driving results and fostering positive work environment.
Overview
17
17
years of professional experience
Work History
Customer Service Specialist
Great Clips Salon
08.2023 - Current
- Sale Products
- Customer Service
- Check customers in and out of salon, take payments on Computer
- Open and close salon
- Perform Beauty service
Commercial Driver
Houston Independent School District
01.2019 - 01.2024
- Performs Pre/Post trip vehicle inspections
- Complete bus route on schedule while stopping at all destinations
- Assist students with embarking and disembarking
- Safely transport passengers while observing all traffic laws
- Write and report all documentation of mileage and incidents enter into computer base
- Maintain a clean and sanitary bus at all times
- Managed student behavior during transit, fostering a positive environment for learning.
- Collaborated with school staff to coordinate transportation schedules and address student needs.
- Implemented efficient routing strategies, reducing travel time while ensuring timely arrivals at schools.
Entrepreneur, Owner Aesthetician
La Bella Skin Gym
06.2013 - 01.2024
- Perform Micro dermabrasion, Hydra facials, Ultrasonic facials, and chemical peel treatments
- Evaluate the need for LED light therapy for acne and aging skin
- Educate clients on skin care products and services
- Maintain a positive environment for clients
- Responsible for all telemarketing and business advertisement
- Establish a long-term relationship with customer base that includes, but not limited to problem solving handling concerns and complaints
- In putting all gathered information and data on clients into computer system
- (formally located also at The Mansion On Park Row in Pantego TX)
Commercial Driver
Mansfield Independent School District
01.2013 - 12.2019
- Performed Pre/Post trip vehicle inspections daily
- Completed route on schedule, while stopping at all destinations
- Assisted students with embarking and disembarking
- Safely transported passengers, while observing all traffic laws
- Reported all mechanical issues
- Maintained a clean and sanitary bus at all times
- Wrote and reported all documentation of mileage and incidents, inputting into computer system
Cosmetologist/Aesthetician
Ciao Bella Salon
07.2008 - 12.2013
- Responsible for all skin care and hair care services
- Performed Micro derabrasion, Hydra facial, Ultrasonic facials, and chemical peel treatments
- Evaluated the need for LED light therapy for acne and aging skin
- Maintained a positive environment for clients
- Responsible for all telemarketing and business advertising
- Performed haircuts, highlites, perms, relaxers, roller sets
Medical Esthetician
Skin-o-logy Medical Spa
08.2009 - 09.2011
- Responsible for all skin and body contouring services
- Performed Micro demabrasion, Hydra facials, ultrasonic facials, and chemical peel treatments
- Evaluated the need for LED light therapy for acne and aging skin
- Performed Laser Hair Removal and tattoo and vein removals
- Conducted Micro Needling procedures
- Assisted Physician with Botox Applications
- (Located in Calder Family Medical Practice)
- Delivered exceptional customer service to enhance client satisfaction and loyalty.
- Resolved customer inquiries efficiently through effective communication and problem-solving techniques.
- Handled scheduling and appointment management using salon software systems.
Education
License Adjuster -
2021 Training Online
United States07.2023
Licensed Life and Health - undefined
Pass Masters Online
Untied States09.2022
CDL class B - undefined
Texas Drivers License
Arlington, TX, United States08.2012
Medical Aesthetician Certification - undefined
Dallas Texas Advance Medical Aesthetics
Plano, TX, United States05.2006
Licensed Cosmetologist - undefined
Lonnie's Beauty College
Beaumont, TX, United States09.1985
High School - undefined
West Brook High School
Beaumont, TX, United States05.1983
Skills
- Excellent Customer Service
- Effective Communication Skills
- Computer Proficiency
- Basic Math
- Critical Thinking
- Reading Comprehension
- Appointment Scheduling
- Cash handling
- Conflict resolution
Personal Information
Title: Customer Service Specialist
Timeline
Customer Service Specialist
Great Clips Salon
08.2023 - Current
Commercial Driver
Houston Independent School District
01.2019 - 01.2024
Entrepreneur, Owner Aesthetician
La Bella Skin Gym
06.2013 - 01.2024
Commercial Driver
Mansfield Independent School District
01.2013 - 12.2019
Medical Esthetician
Skin-o-logy Medical Spa
08.2009 - 09.2011
Cosmetologist/Aesthetician
Ciao Bella Salon
07.2008 - 12.2013
Licensed Life and Health - undefined
Pass Masters Online
CDL class B - undefined
Texas Drivers License
Medical Aesthetician Certification - undefined
Dallas Texas Advance Medical Aesthetics
Licensed Cosmetologist - undefined
Lonnie's Beauty College
High School - undefined
West Brook High School
License Adjuster -
2021 Training Online