patsy padgett
Myrtle Beach,SC
Summary
Dynamic Personal Banker with proven expertise in client relationship management, sales, and personalized banking solutions. Committed to driving customer satisfaction and enhancing user experience through detailed financial analysis.
Overview
42
42
years of professional experience
Work History
Personal Banker
Wells Fargo Bank, N.A.
Conway, SC
08.2018 - Current
- Developed personalized banking solutions for diverse client needs.
- Analyzed financial data to recommend optimal products and services.
- Educated clients on digital banking tools, enhancing user experience.
- Managed client accounts, ensuring compliance with banking regulations.
- Streamlined customer service processes, improving response times and satisfaction rates.
- Collaborated with cross-functional teams to implement new banking initiatives.
- Maintained compliance with bank policies and regulations while executing various financial transactions for customers.
- Improved customer satisfaction by providing personalized banking solutions and exceptional service.
- Promoted financial products by maintaining excellent service offering knowledge.
Branch Manager
Wells Fargo Bank, N.A.
Dunes & Surfside Beach
09.2009 - 08.2018
- Led branch operations to enhance customer service and drive satisfaction.
- Managed team performance through coaching and regular feedback sessions.
- Developed and implemented strategic initiatives to increase market share.
- Analyzed branch metrics to identify areas for operational improvement.
- Ensured compliance with banking regulations and internal policies.
- Fostered strong relationships with clients, enhancing loyalty and retention.
- Streamlined processes to improve efficiency in daily banking operations.
- Collaborated with regional leadership on strategic planning initiatives.
- Maintained friendly and professional customer interactions.
Service Manager
Wells Fargo, NA
North Myrtle Beach & Oak Street
08.2005 - 08.2009
- Led service team to enhance customer satisfaction through effective issue resolution and communication strategies.
- Implemented service protocols that streamlined operations and improved response times to client inquiries.
- Developed training programs for new employees, enhancing their onboarding experience and operational knowledge.
- Analyzed service metrics to identify areas for improvement, driving initiatives that increased efficiency across departments.
- Resolved customer complaints in professional and timely manner.
- Mentored junior staff on best practices in customer service, contributing to their professional development and performance improvements.
Teller Full Time
Wells Fargo, NA
Conway SC
09.2004 - 08.2005
- Processed customer transactions accurately and efficiently to enhance service delivery.
- Assisted customers with account inquiries and provided product information to improve satisfaction.
- Maintained cash drawer integrity through meticulous balancing and reconciliation procedures.
- Trained new tellers on operational procedures and customer service best practices to ensure consistency.
Teller Part time
Wells Fargo, NA
Wilmington NC
11.2002 - 08.2005
- Processed customer transactions efficiently using advanced banking software.
- Educated clients on account services and product offerings to enhance customer satisfaction.
- Resolved customer inquiries promptly, ensuring a positive banking experience for all clients.
- Managed cash drawer with accuracy, maintaining compliance with bank policies and procedures.
Manager
Kay Jewlers
Virginia Beach VA & Wilmington NC
08.1996 - 08.2002
- Led team in achieving sales targets through effective inventory management and customer engagement strategies.
- Developed and implemented training programs to enhance staff product knowledge and customer service skills.
- Streamlined operational processes, resulting in improved efficiency and reduced turnaround times for customer orders.
- Analyzed market trends to adjust product offerings, driving increased foot traffic and sales growth.
- Fostered a positive work environment by mentoring associates, promoting teamwork, and enhancing employee morale.
- Managed and motivated employees to be productive and engaged in work.
- Created promotional campaigns that elevated brand visibility and attracted new customers to the store location.
Owner
Gems and Gold
Virginia Beach, VA
08.1993 - 08.1996
- Directed daily operations to optimize workflow and enhance customer satisfaction.
- Cultivated relationships with suppliers to ensure quality materials and timely delivery.
- Implemented inventory management systems to streamline stock control processes.
- Mentored staff in product knowledge and sales techniques to improve performance.
- Oversaw financial management, optimizing budgeting and expense tracking practices.
- Developed marketing strategies that increased brand visibility and customer engagement.
Manager
Reeds Jewelers
Myrtle Beach & Jacksonville NC
06.1986 - 08.1993
- Led team in achieving sales targets through effective merchandise presentation and customer engagement
- Developed training programs to enhance staff product knowledge and service skills
- Streamlined inventory management processes, reducing discrepancies and improving stock accuracy
- Implemented strategic marketing initiatives to increase brand visibility and drive foot traffic
Supervisor
Shoney's Restaurant
Myrtle Beach, SC
06.1984 - 08.1986
- Supervised daily operations to ensure adherence to company standards and policies.
- Trained and mentored staff in customer service excellence and operational procedures.
- Implemented training programs that improved employee performance and engagement levels.
- Coordinated inventory management, reducing waste through effective stock control practices.
Education
No Degree - Business Administration and Management
University of South Carolina
Columbia, SC06-1986
Skills
- Relationship building
- Branch operations
- Customer service
- Customer satisfaction
- Positive attitude
- Fraud prevention
- Cash handling
- Client relationship management
- Sales expertise
- Attention to detail
- Relationship building and management
- Interpersonal skills
- Banking policies and procedures
- Issues resolution
Timeline
Personal Banker
Wells Fargo Bank, N.A.
08.2018 - Current
Branch Manager
Wells Fargo Bank, N.A.
09.2009 - 08.2018
Service Manager
Wells Fargo, NA
08.2005 - 08.2009
Teller Full Time
Wells Fargo, NA
09.2004 - 08.2005
Teller Part time
Wells Fargo, NA
11.2002 - 08.2005
Manager
Kay Jewlers
08.1996 - 08.2002
Owner
Gems and Gold
08.1993 - 08.1996
Manager
Reeds Jewelers
06.1986 - 08.1993
Supervisor
Shoney's Restaurant
06.1984 - 08.1986
No Degree - Business Administration and Management
University of South Carolina