Patsy Williams
Douglassville,United States
Summary
High-energy [Industry] management professional offers proven skills in strengthening operational procedures, enhancing team productivity and streamlining processes. Adaptable in changing environments with strategic decision-making skills. Performance-oriented and hardworking to create approaches to boost long-term business success.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Assistant General Manager/ Hospitality Director
Walnut Woods Retirement Community
Boyertown, PA
01.2020 - 04.2025
- Enforced quality assurance protocols to deliver ideal customer experiences.
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
- Resolved problems promptly to elevate customer approval.
- Motivated, trained, and disciplined employees to maximize performance.
- Handled cash accurately and prepared deposits.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Interacted well with customers to build connections and nurture relationships.
- Assisted in recruiting, hiring and training of team members.
- Greeted guests upon arrival and offered assistance.
- Oversaw food preparation and monitored safety protocols.
- Implemented staff training programs to improve service quality and operational efficiency.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
Office Manager
Boyertown Medical Associates
Boyertown, PA
01.2013 - 01.2019
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Organized meetings for executives and coordinated availability of conference rooms for participants.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
- Interceded between employees during arguments and diffused tense situations.
- Completed bi-weekly payroll for [30] employees.
Education
High School Diploma -
Simon Gratz
Bachelor of Science - Health Care Management
University of Phoenix/ Online
Associate of Arts - Health Management
University of Phoenix/ Online
Skills
- Team leadership strength
- Training and development skill
- Strategic planning skill
- Business operations background
- Staff management
- Food safety and sanitation
- Menu development
- Workflow coordination
- Budget control
- Inventory control
Certification
- Certified [Certified Nursing Assistant]
- Certificate [ Adult Residential License]
- CPR Certified
- Hippa Compliant
- Certificate Assisted Living Administrator Training
Timeline
Assistant General Manager/ Hospitality Director
Walnut Woods Retirement Community
01.2020 - 04.2025
Office Manager
Boyertown Medical Associates
01.2013 - 01.2019
High School Diploma -
Simon Gratz
Bachelor of Science - Health Care Management
University of Phoenix/ Online
Associate of Arts - Health Management
University of Phoenix/ Online