Patterson Kira
Mount Vernon,WA
Summary
Accomplished Customer Service Manager with a proven track record at Hobby Lobby, enhancing customer satisfaction and loyalty through expert problem-solving and team leadership. Excelled in training and mentoring, backed by strong proficiency in new member training. Achieved a significant improvement in team performance, demonstrating exceptional customer relations and time management skills.
Overview
6
6
years of professional experience
Work History
Customer Service Manager
Hobby Lobby
Lynnwood, WA
09.2011 - 07.2013
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
- Facilitated clear communication between departments, ensuring seamless resolution of customer concerns in a timely manner.
- Kept accurate records to document customer service actions and discussions.
Bar Manager
Ruby Tuesday
Sanford, NC
08.2007 - 10.2010
- Closed out cash register and prepared cashier report at close of business.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Mentored and trained staff members to ensure exceptional customer service standards.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
- Introduced new cocktails to the menu based on market research that became popular choices amongst customers.
- Handled conflict resolution among staff members promptly and professionally, maintaining a positive work environment.
- Streamlined inventory management for optimal stock levels and reduced waste.
- Safeguarded compliance with health, safety, and sanitation regulations in all operations.
- Recruited, hired and trained staff on bar practices, customer service standards, and productivity strategies, providing Number% improvement over prior onboarding process.
Education
Cosmetology - Hair. Skin. Nails.
Evergreen Beauty College
Mount Vernon, WA10.2024
GED - High School Equivalency
MyGED.com
2023
Skills
- Customer Service
- Problem-Solving
- Microsoft Outlook, Word, and Excel
- Customer-focused
- Customer Relations
- Training and mentoring
- Excellent time management skills
- Adherence to high customer service standards
- Team Building and Leadership
- Quality Assurance
- Positive and Constructive Feedback
- Schedule Management
- Product Knowledge
Timeline
Customer Service Manager
Hobby Lobby
09.2011 - 07.2013
Bar Manager
Ruby Tuesday
08.2007 - 10.2010
Cosmetology - Hair. Skin. Nails.
Evergreen Beauty College
GED - High School Equivalency
MyGED.com