Patti Dees
Montgomery,AL
Summary
Knowledgeable and dedicated customer service professional with extensive experience in [Type] industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
40
40
years of professional experience
Work History
Customer Service Representative
Wells Fargo
STONE MOUNTAIN, GA
11.2015 - 07.2020
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.c
Regional Sales Manager
Erno Laszlo
Atlanta, GA
01.2002 - 09.2014
- Exceeded targets by building, directing and motivating high-performing sales team.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Contacted key accounts regularly and achieved high satisfaction scores by routinely re-assessing needs and resolving conflicts.
Store Manager
Parisian
Atlanta, GA
03.1979 - 12.2001
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Completed point of sale opening and closing procedures.
Education
Bachelor of Science - Marketing
Auburn University
Auburn, ALSkills
- Upbeat and Positive Personality
- Understanding Customer Needs
- Courteous with Strong Service Mindset
- Customer Service and Assistance
Timeline
Customer Service Representative
Wells Fargo
11.2015 - 07.2020
Regional Sales Manager
Erno Laszlo
01.2002 - 09.2014
Store Manager
Parisian
03.1979 - 12.2001
Bachelor of Science - Marketing
Auburn University
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