Patti Droessler

• Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
• Negotiated, facilitated, and managed real estate transactions.
• Streamlined communication between all parties involved in transactions, ensuring smooth closings and satisfied clients.

• ACH
• Sharedraft File/Collections
• Payroll/Bill payment
• Wires incoming & Outgoing
• Customer Service: Handle internal and external issues.

I have also worked as a Teller, Lead Teller, and Member Advisor and in the Contact Center.

• Teller: Disbursed cash and checks accurately while maintaining security of cash drawers.
• Lead Teller: Assisted in training new tellers to ensure a consistent level of excellent service across the team.
• Member Advisor: Streamlined the loan application process for enhanced customer satisfaction and quicker processing times.
• Enhanced customer experience by promptly addressing concerns, answering questions, and providing ongoing support throughout the lending process.
• Contact Center: Provided exceptional customer service by actively listening to inquiries and offering personalized solutions.
• Demonstrated empathy towards customer concerns, fostering trust and rapport during interactions.

• Incoming Phone calls
• Place Orders
• Internet Orders
• Return Phone calls and e-mails

• Processed Medical claims
• Coding claims
• Customer Service