Patti McCarty
Marlinton
Summary
Skilled manager with a strong background in conflict resolution and staff development. Committed to optimizing operations through analyzing guest feedback and streamlining processes, ensuring a professional and safe environment for both employees and patrons.
Overview
2027
2027
years of professional experience
1
1
Certification
Work History
Manager
Marlinton Motor Inn/4M Hospitality
Marlinton WV 24954
05.2016 - Current
- Oversee daily operations to ensure efficient service delivery and guest satisfaction.
- Implement training programs to enhance staff performance and customer interaction skills.
- Develop and manage budgets, optimizing resources for maximum profitability.
- Foster relationships with suppliers to negotiate favorable terms and maintain inventory levels.
- Analyze guest feedback to identify improvement areas and enhance overall experience.
- Managed and motivated employees to be productive and engaged in work.
- Calculate and submit hours for payroll processing.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Front Desk Receptionist
WEB Management Dba Marlinton Motor Inn
Marlinton, WV
2008 - 05.2016
- Greeted and assisted guests, providing exceptional customer service to enhance their experience.
- Managed front desk operations, ensuring smooth check-in and check-out processes.
- Handled multi-line phone system, directing inquiries to appropriate departments efficiently.
- Maintained accurate guest records and reservations using property management software.
- Coordinated with housekeeping and maintenance teams to resolve guest requests promptly.
Receptionist/Transportation Coordinator
Pocahontas County Senior Center
2005 - 2008
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Scheduled local and non-local doctor appointments for county seniors as well as coordinating driver schedules to accommodate.
- Kept all logs for travel including mileage, gas usage and cost and number of trips for internal records as well as for state reporting.
- Acquired Class D WV License to be able to transport clients to appointments.
Education
Psychology
Fairmont State College
Fairmont, WVHigh School Diploma -
Pocahontas County High School
Dunmore, WV06-1989
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Staff management
- Task delegation
- Staff training and development
- Operations management
- Conflict resolution
- Schedule preparation
- Workforce management
- Budget control
- Financial management
- Employee onboarding
- Recruiting and interviewing
- Change management
- Vendor management
- Financial records oversight
- Computer skills
- Problem resolution
- Attention to detail
- Multitasking
- Problem-solving
- Hiring and training
Certification
Valid WV Class D drivers license.
Timeline
Manager
Marlinton Motor Inn/4M Hospitality
05.2016 - Current
Front Desk Receptionist
WEB Management Dba Marlinton Motor Inn
2008 - 05.2016
Receptionist/Transportation Coordinator
Pocahontas County Senior Center
2005 - 2008
Psychology
Fairmont State College
High School Diploma -
Pocahontas County High School