Patti N. Durr
Houston,TX
Summary
To offer friendly, courteous, and confidential assistance to every patient, and to ensure that the patient has a positive experience.
Overview
29
29
years of professional experience
Work History
Front Office/Patient Relations
Katy Open mri
Katy, Texas
01.1997 - Current
- Maintained accurate information on each patient to facilitate the patient encounter.
- Used automated systems to expedite patient scheduling, pre-registration, check-in, and check-out.
- Works with others in a team environment.
- Interviewed patients and/or family members to obtain accurate pre-registration information and to confirm appointments.
- Printed and mailed directions, maps, fee schedules, and department specific information to patients.
- Sent medical questionnaire forms to patients to obtain missing information.
- Verified and entered pre-registration and insurance information into the computer system and prepared daily printed schedules for designated areas.
- Obtained and/or verified patient's demographic data by phone or in person.
- Confirmed appointments by telephone and/or mail.
- Filled vacancies due to cancellations.
- Obtained pre-certifications as required by patients' health care insurers or managed care providers.
- Registered patients for clinical appointments using computerized database.
- Assisted patients or family members with completion of medical insurance forms.
- Informed patients of costs of care being provided, and guides them to appropriate resources for further information, guidance, or assistance.
- Arranged or assisted in arranging patient transportation.
- Answered phones and provided routine information to callers.
- Reviewed patient charges and extracts chargeable items.
- Collected time of service payments, issues receipts, and prepares cash settlement records.
- Assigned diagnostic and procedure codes to charge vouchers for computer input.
- Entered patient charges into computer system.
- Discussed patient charges, if appropriate, with patients and/or patients' families.
- Evaluated eligibility for alternative sources of financing such as Medicaid, Patient Care Funds, loans or other payment sources.
- Refers patient to appropriate office and ensures application for funds has been made.
- Prepared patient's statement of charges and reviews with patient.
- Assists with basic insurance and third party queries and explains payment policies.
- Scope of Responsibility: Knows the formal and informal departmental goals, standards, policies and procedures which may include some familiarity of other departments within the school/division.
- Is sensitive to the interrelationship of both people and functions within the department.
Champions MRI & Diagnostics
Houston, TX
01.1997 - 01.2004
Education
Phlebotomy -
Texas Medical Careers
Houston, TXNon-Certified X=ray Technician -
Performance Masters
Houston, TXMedical Office Administration -
Texas College of Medical & Dental Careers
Houston, TXAcademic Diploma -
Forest Brook Senior High
Houston, TXSkills
- 60wpm
- AS400
- WordPerfect
- Excel
- Microsoft Word
- Access
- PowerPoint
- Windows NT-Explorer
- Microsoft Paint
- Microsoft SQL Server 65 Utilities
- Sales-Marketing
- Outlook 98
- Billing Tape Analysis
- Windows 95
- Windows NT
- Textbridge
- Internet/Intranet
- Budgets
- Invoices
- Various Printers
- Computers
- Scanners
- Fax Machines
- Training Facilitator
- Supervisor
Scope Of Responsibility
Knows the formal and informal departmental goals, standards, policies and procedures which may include some familiarity of other departments within the school/division. Is sensitive to the interrelationship of both people and functions within the department.
Roles And Responsibilities
- Maintained accurate information on each patient to facilitate the patient encounter.
- Used automated systems to expedite patient scheduling, pre-registration, check-in, and check-out.
- Worked with others in a team environment.
- Interviewed patients and/or family members to obtain accurate pre-registration information and to confirm appointments.
- Printed and mailed directions, maps, fee schedules, and department specific information to patients.
- Sent medical questionnaire forms to patients to obtain missing information.
- Verified and entered pre-registration and insurance information into the computer system and prepared daily printed schedules for designated areas.
- Obtained and/or verified patient's demographic data by phone or in person.
- Confirmed appointments by telephone and/or mail. Filled vacancies due to cancellations.
- Obtained pre-certifications as required by patients' health care insurers or managed care providers.
- Registered patients for clinical appointments using computerized database.
- Assisted patients or family members with completion of medical insurance forms.
- Informed patients of costs of care being provided, and guided them to appropriate resources for further information, guidance, or assistance.
- Arranged or assisted in arranging patient transportation.
- Answered phones and provided routine information to callers.
- Reviewed patient charges and extracted chargeable items.
- Collected time of service payments, issued receipts, and prepared cash settlement records.
- Assigned diagnostic and procedure codes to charge vouchers for computer input.
- Entered patient charges into computer system.
- Discussed patient charges, if appropriate, with patients and/or patients' families.
- Evaluated eligibility for alternative sources of financing such as Medicaid, Patient Care Funds, loans or other payment sources.
- Referred patient to appropriate office and ensured application for funds has been made.
- Prepared patient's statement of charges and reviewed with patient.
- Assisted with basic insurance and third party queries and explained payment policies.
Timeline
Front Office/Patient Relations
Katy Open mri
01.1997 - Current
Champions MRI & Diagnostics
01.1997 - 01.2004
Phlebotomy -
Texas Medical Careers
Non-Certified X=ray Technician -
Performance Masters
Medical Office Administration -
Texas College of Medical & Dental Careers
Academic Diploma -
Forest Brook Senior High