Patti O'Brien
Mertzon,TX
Summary
With a proven track record at Family Dollar, I excel in customer service and critical thinking, enhancing client satisfaction and achieving sales goals. Skilled in active listening, I advocate for client needs and streamline processes, driving positive outcomes. Proficient in cash handling, I ensure accuracy and efficiency, contributing to team success.
Overview
15
15
years of professional experience
Work History
Customer Service Representative
Family Dollar
Mertzon, TX
08.2024 - Current
- Assisted customers with product inquiries and resolved issues to enhance satisfaction.
- Processed transactions efficiently, ensuring accurate cash handling and register balancing.
- Maintained store appearance by organizing merchandise and restocking shelves regularly.
- Collaborated with team members to achieve daily sales goals and improve service quality.
Direct Support Professional
D&s Community Services
San Angelo, TX
01.2021 - 02.2023
- Advocated for clients' needs, ensuring access to resources and community services.
- Maintained accurate documentation of client interactions, progress notes, and incident reports.
- Led initiatives to improve service delivery processes, enhancing overall client satisfaction and outcomes.
- Collaborated with families and caregivers to ensure comprehensive support for clients' unique needs.
Direct Support Professional
ResCare
San Angelo, TX
03.2020 - 02.2021
- Provided individualized support to enhance daily living activities for clients with disabilities.
- Developed and implemented personalized care plans in collaboration with interdisciplinary teams.
- Monitored client progress and adjusted care strategies to promote independence and well-being.
- Trained and mentored new staff on best practices for client engagement and support services.
Cashier
Regal Oil
San Angelo, TX
03.2015 - 03.2020
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer, ensuring balanced end-of-shift reports.
- Assisted customers with product inquiries, enhancing overall shopping experience.
- Collaborated with team members to achieve daily sales goals and promotions.
Dish Washer/prep Cook
Lone Star Cafe
Mertzon, TX
09.2011 - 04.2012
- Operated industrial dishwashing equipment to ensure cleanliness and sanitation standards were met.
- Maintained organized workstations, optimizing workflow efficiency in high-volume kitchen environment.
- Assisted culinary staff by promptly cleaning and restocking dishes, utensils, and cookware.
- Trained new employees on proper dishwashing techniques and safety protocols, fostering a collaborative team environment.
Education
High School Diploma -
Grape Creek High School
San Angelo, TXSkills
Active listening
Critical thinking
Customer service
Timeline
Customer Service Representative
Family Dollar
08.2024 - Current
Direct Support Professional
D&s Community Services
01.2021 - 02.2023
Direct Support Professional
ResCare
03.2020 - 02.2021
Cashier
Regal Oil
03.2015 - 03.2020
Dish Washer/prep Cook
Lone Star Cafe
09.2011 - 04.2012
High School Diploma -
Grape Creek High School