Summary
Overview
Work History
Education
Skills
References
Timeline
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PATTI POWERS

Summary

Medicaid Client Manager offering 5-year track record of cultivating customer loyalty and retention. Accustomed to working in fast-paced environments with decisive problem-solving skills and competency in defusing high-pressure situations. Superb analytical skills leveraged to proactively improve customer service processes and garner stellar customer feedback.

Overview

8
8
years of professional experience

Work History

Medicaid Client Manager

Frontline Education (Formerly Healthmaster)
02.2018 - Current
  • Managed efficient cash flow reporting, analyzed rejections and errors, independently addressing and resolving issues.
  • Trained school nurses on EHR system
  • Implementation and configuration for new clients
  • Identified, researched and resolved billing variances to maintain system accuracy and currency.
  • Manage 36 accounts in different States
  • Occasional visits to school districts to build relationships
  • Assisted in Audits
  • Worked with Product Manager to develop changes to EHR

Senior Medical Biller

CRT Medical Systems
01.2015 - 01.2018
  • Complied with all HIPAA Privacy and Security Regulations to protect patients' medical records and information.
  • Analyzed complex Explanation of Benefits forms to verify correct billing of insurance carriers.
  • Communicated with insurance providers to resolve any denied claims and resubmit.
  • Reviewed outpatient records and interpreted documentation to identify all diagnoses and procedures.
  • Processed insurance company denials by auditing patient files, researching procedures and diagnostic codes to determine proper reimbursement.

Education

Medical Insurance Billing & Office Administration

Ross Medical Education Center
Canton, MI
2014

Data Processing Technology

Washtenaw Community College
Ann Arbor, MI
1987

Skills

  • Process Improvement
  • ICD-10 Coding
  • Technical Support
  • Medicaid billing knowledge
  • Workflow planning
  • Sales experience (products offered)
  • Proficiency in Excel and Word
  • Client onsite visits
  • Salesforce
  • Strategic Planning

References

Jennifer Michaels- Specs Howard School, Career Instructor/Advisor (248)302-2126

Lori Rohde- SFV Services, Senior Account Manager (248)760-6207

Bob Read- Compulink Healthcare Solutions, Chief Technology Officer (720)335-8568

Timeline

Medicaid Client Manager

Frontline Education (Formerly Healthmaster)
02.2018 - Current

Senior Medical Biller

CRT Medical Systems
01.2015 - 01.2018

Medical Insurance Billing & Office Administration

Ross Medical Education Center

Data Processing Technology

Washtenaw Community College

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