Patti Salvig
Vancouver,WA
Summary
Results-driven management professional with several years of experience in operations, production management, organizational development and team building within diverse industries. Highly adept in planning, coordinating and executing successful production strategies.
Computer skilled with Microsoft Programs.
Overview
23
23
years of professional experience
Work History
Operations Manager
Clean World Maintenance
Vancouver, WA
08.2011 - Current
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
- Established effective relationships with vendors to negotiate pricing and secure materials needed for production.
- Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
- Addressed customer concerns with suitable solutions.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Monitored and improved efficiency of processes, team performance, and customer service.
Senior Store Manager
General Nutrition Centers
Vancouver, WA
09.2001 - 10.2009
- Solid background in planning and executing sales and marketing plans. Hands-on manager with highly developed negotiation skills and experience cultivating and managing strategic business partnerships.
- Proven ability to recognize and capitalize on market trends and assume bottom-line responsibility for strategic planning. Pricing,market research, and forecasting. Broad Knowledge of marketing disciplines, including research, telemarketing, promotional planning, pricing, merchandising, and event planning.
- Decisive team leader with extensive experience recruiting and hiring sales teams, creating effective training programs, and coaching/ mentoring team members.
Education
Business Management, Accounting 1 And 2, Clerical
Iowa Central Community College
Storm Lake, IA01-1986
Skills
- Maintenance Planning
- Business Planning
- Financial Management
- Customer Service
- Contract Management
- Business Development
- Invoice Processing
- Building and Facility Management
- Computer Skills
Accomplishments
- Doubled sales and client base
- "Top sales Manager" in 2005 and 2008
- Named best store for "Excellent Customer Service" in 2002, 2006,and 2007
- Developed a "Health Awareness Day with Chiropractors, Massage Therapists, and others in the community.
Timeline
Operations Manager
Clean World Maintenance
08.2011 - Current
Senior Store Manager
General Nutrition Centers
09.2001 - 10.2009
Business Management, Accounting 1 And 2, Clerical
Iowa Central Community College
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