Patti Shatto-Young
Education is my passion
New Oxford,PA
Summary
Performance-driven Vice President with more than 15 years of experience aligning systems with business requirements, policies and regulatory requirements. Passionate about applying excellent organization and communication skills to manage and lead teams. Results-oriented individual well-versed in engagement across business processes to drive results based on sound overall business judgment. Excellent customer service. Comfortable giving engaging presentations to customers to drive new business, expand current business and reaffirm brand profile. Demonstrated record of success in building company growth through commitment to excellence, strategic planning, change management and forward-thinking mindset.
Overview
25
25
years of professional experience
Work History
Vice President
River Rock Academy, Inc
Lancaster, PA
04.2005 - Current
- Co-founded and managed educational business.
- Grew school from one location to eight schools and three programs types serving over 600 students annually grades K-12.
- Identified opportunities to improve business process flows and overall departmental productivity.
- Trained staff on best practices and protocols.
- Established performance goals for company and provided methods for reaching milestones.
- Increased company growth through marketing and client meetings in emerging and current markets.
- Shaped solutions and increased company educational programming offerings by leveraging trends in customer needs.
- Oversaw compliance of three distinct programs: Alternative Education for Disruptive Youth, Approved Private School programs, approved Day Treatment program.
- Collaborated with leadership team for annual budgets and senior leadership goals.
- Spearheaded cross-functional initiatives across departments to develop custom-built student information system.
- Managed budget and payroll operations.
- Resolved issues and recommended actions based on state compliance reports.
- Supervised and motivated 137 staff members to achieve optimal productivity.
- Spearheaded annual contract negotiations with school districts.
- Spearheaded change management and strategic integration for company during acquisition.
- Developed pathways to promote new leaders from within, building and maintaining cohesive leadership structure.
Team Leader, Middle School
Manito, Inc
York, PA
04.1997 - 04.2005
- Lead team of 15 members while providing exceptional educational and clinical services.
- Coordinated treatment and provided counseling services to at-risk youth.
- Established open and professional relationships with team members to achieve highly functioning educational team.
- Coordinated daily staff meetings.
- Built strong relationships with customers through positive attitude and attentive response.
- Initiated timely response to emails, voicemails and written correspondence.
- Planned, managed and directed daily program operations.
- Positioned as go-to person for up to 15 staff members, troubleshooting complex behavioral/safety issues promptly.
Education
Master of Arts - Organizational Management
University of Phoenix
Tempe, AZ05.2005
Bachelor of Arts - English, Spanish, Secondary Education
Lebanon Valley College
Annville, PA05.1992
Skills
- Integrity and Transparency
- Executive Leadership
- Business Development
- Industry Expertise
- Customer Service
- Effective Communicator and Public Speaker
- Corporate Branding
- Mission and Vision
- Approachable and Outgoing
- Analytical and Critical Thinker
- Mission and Vision
- Organizational Structure
- Team Engagement
Accomplishments
Started an educational business, grew the business over 17 years, and navigated the success of the business through a global pandemic.
Languages
Spanish
Limited Working
Timeline
Vice President
River Rock Academy, Inc
04.2005 - Current
Team Leader, Middle School
Manito, Inc
04.1997 - 04.2005
Master of Arts - Organizational Management
University of Phoenix
Bachelor of Arts - English, Spanish, Secondary Education
Lebanon Valley College
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