Patti Weber
Chicago,IL
Summary
Spirited Treatment Coordinator with talents in effectively communicating, managing production calendars and handling insurance policy concerns. Creative and personable with the capability of putting together simple presentations to assist patients in finding the best treatment and payment options. Outstanding phone and email etiquette.
Overview
10
10
years of professional experience
Work History
Treatment Coordinator and Office Manager
Lincoln Square Orthodontics
01.2021 - Current
- Improved patient satisfaction by effectively communicating treatment plans and addressing concerns.
- Streamlined appointment scheduling for increased efficiency and reduced wait times.
- Assisted doctors in the development of customized treatment plans, ensuring optimal patient outcomes.
- Presented financial arrangements clearly to patients, enabling informed decisions about payment options and timelines.
- Collaborated with insurance companies to secure coverage for necessary treatments, reducing financial burden on patients.
- Increased case acceptance rates through persuasive presentation of treatment options and benefits.
- Maintained detailed records of patient treatments, ensuring accurate billing and efficient followups.
- Provided exceptional customer service to create a welcoming atmosphere for patients and their families.
- Enhanced office productivity by implementing new organizational systems and processes.
Licensed Massage Therapist
Urban Oasis
07.2017 - 01.2021
- Enhanced client satisfaction by providing personalized and effective massage therapy sessions tailored to individual needs.
- Improved overall wellness for clients by performing various massage techniques, including deep tissue, Swedish, and hot stone massages.
- Increased client retention by establishing strong rapport through attentive listening and empathetic communication.
Licensed Massage Therapist
Massage Envy
06.2016 - 07.2017
- Improved overall wellness for clients by performing various massage techniques, including deep tissue, Swedish, and hot stone massages.
- Promoted relaxation and stress relief with soothing aromatherapy treatments and calming environments.
- Increased client retention by establishing strong rapport through attentive listening and empathetic communication.
Sales Support Specialist
Victoria's Secret PINK
12.2014 - 05.2016
- Boosted sales performance by providing timely and efficient support to the sales team.
- Enhanced customer satisfaction by promptly addressing and resolving inquiries and issues related to products, services, and orders.
- Contributed to the achievement of sales targets by assisting in lead generation and prospecting activities.
Licensed Massage Therapist
Arista Spa And Salon
03.2014 - 07.2015
- Enhanced client satisfaction by providing personalized and effective massage therapy sessions tailored to individual needs.
- Improved overall wellness for clients by performing various massage techniques, including deep tissue, Swedish, and hot stone massages.
- Participated in ongoing professional development opportunities to stay current on industry trends and enhance skillset as a therapist.
Education
Massage License - Massage Therapy
The Cortiva Institute
Chicago, IL09.2013
GED -
Minooka Community High School
Minooka05.2010
Skills
- Patient Care Coordination
- Financial Counseling
- Manual Dexterity
- HIPAA Compliance
- Appointment Scheduling
- Office Administration
- Insurance Verification
Timeline
Treatment Coordinator and Office Manager
Lincoln Square Orthodontics
01.2021 - Current
Licensed Massage Therapist
Urban Oasis
07.2017 - 01.2021
Licensed Massage Therapist
Massage Envy
06.2016 - 07.2017
Sales Support Specialist
Victoria's Secret PINK
12.2014 - 05.2016
Licensed Massage Therapist
Arista Spa And Salon
03.2014 - 07.2015
Massage License - Massage Therapy
The Cortiva Institute
GED -
Minooka Community High School
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