Patton Snyder

Results-oriented professional with over three years of supervisory and customer service experience. Proven skills in communication, conflict resolution, and organization, enhanced by a background as a collegiate soccer player. Committed to leveraging athletic discipline and leadership to contribute to success in a dynamic, customer-focused environment.

• Resolved guest issues at front desk, restoring service continuity and preserving guest satisfaction.
• Maintained front desk operations to ensure consistent, high-quality customer service during shifts.
• Trained new front desk staff on procedures and standards to improve team readiness.
• Provided accurate information to guests and team members to support efficient service delivery.
• Provided clear and efficient communication between departments.
• Ensured excellent customer service.
• Managed reservations and bookings.
• Answered questions about services and local attractions.
• Led daily store-opening operations, assigned morning tasks to staff, and reduced customer wait times.
• Implemented a customer feedback log and resolved customer issues that increased repeat-customer mentions.
• Processed corporate rental contracts and verified driver documentation to maintain compliance with policies.
• Led brief morning huddles reviewing reservations and vehicle status to align team priorities for the day.
• Balanced the demands of collegiate athletics and academics by demonstrating strong time management, organization, and self-discipline.
• Collaborated on team-based projects, delivering presentations and business solutions that enhanced communication, leadership, and project management abilities.