Patty Dunn
Garland,TX
Summary
Driven professional with a track record of fostering strong customer relationships and driving profitable projects at Patty Waggin. Excelled in complaint resolution and consultative sales, demonstrating exceptional product knowledge and customer service skills. Proven ability to train and motivate teams, achieving high success rates in sales and customer satisfaction.
Overview
12
12
years of professional experience
Work History
Administrative Assistant
Creekside Assisted Living
02.2019 - 11.2019
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Volunteered to help with special projects of varying degrees of complexity.
- Assisted coworkers and staff members with special tasks on daily basis.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
Owner
Patty Waggin
01.2011 - 05.2015
- Trained and motivated employees to perform daily business functions.
- Consulted with customers to assess needs and propose optimal solutions.
- Managed day-to-day business operations.
- Trained and developed team members to build human capital.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Interacted well with customers to build connections and nurture relationships.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Assisted in recruiting, hiring and training of team members.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
Front Desk Receptionist
Wag Hotels
06.2007 - 05.2015
- Collected room deposits, fees, and payments.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Education
English
Fresno State
Fresno, CASkills
Customer service
- Product Knowledge
- Complaint resolution
- Consultative Sales
- Product Sales
- Customer Service
- Brand representation
- Money handling abilities
Timeline
Administrative Assistant
Creekside Assisted Living
02.2019 - 11.2019
Owner
Patty Waggin
01.2011 - 05.2015
Front Desk Receptionist
Wag Hotels
06.2007 - 05.2015
English
Fresno State