Patty Law
Bristol,TN
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Strong communicator with a customer-focused approach, adept at explaining complex information clearly.
Overview
32
32
years of professional experience
Work History
Claims Associate
State Farm Insurance
Bloomington, IL
05.1994 - 05.2024
- Processed and reviewed insurance claims to ensure accuracy and compliance with company policies.
- Coordinated communication between clients and adjusters to facilitate timely claim resolution.
- Utilized claims management software to document interactions and track claim progress efficiently.
- Assisted in training new associates on claims procedures and best practices for customer service.
Paralegal
Cook & Townsend
St Petersburg FL
01.1992 - 05.1994
- Drafted legal documents, including briefs, motions, and discovery requests, ensuring compliance with court requirements.
- Conducted legal research to support case preparation, utilizing online databases and law libraries effectively.
- Assisted attorneys in trial preparation by organizing exhibits, preparing witness lists, and managing case files.
- Reviewed and summarized case files to identify relevant information and provide strategic insights for litigation strategy.
Education
Certificate -
American Institute Or Paralegal Studies
Stetson University05-1992
Associate of Arts - Art History
St Petersburg College
St Petersburg FL04-1998
Certificate -
American Institute Or Paralegal Studies
Skills
- Evaluating complex information to determine next steps
- Making sound decisions based on policy guidelines
- Resolving issues efficiently
- Handling difficult or emotional conversations with empathy
- Written correspondence
- Professional phone communication and negotiation
- Attention to detail and accuracy
- Following standardized workflows and procedures
- Stress management in deadline driven environment
- Adapting to changing policies or regulations
- Continuous learning
Timeline
Claims Associate
State Farm Insurance
05.1994 - 05.2024
Paralegal
Cook & Townsend
01.1992 - 05.1994
Certificate -
American Institute Or Paralegal Studies
Associate of Arts - Art History
St Petersburg College
Certificate -
American Institute Or Paralegal Studies