Patricia Ann O’Neil
Pocono Summit,PA
Summary
Results-producing, seasoned management professional with extensive experience leading profit generating operations through innovative merchandising, pricing and sales and continuous product analysis. Driven to lead a highly productive team of sales representatives by implementing customer focused training and sales programs. Exceptional ability to establish rapport with customers, gain trust and build a strong repeat and referral business. Proven record of effective short- and long-range tactical planning and improving operational processes to reduce shrink and achieve optimal profitability.
Overview
2027
2027
years of professional experience
1
1
Certification
Work History
General Manager
Metz Culinary Management St. Luke’s Monroe Campus
Stroudsburg, PA
01.2018 - Current
- Directed daily operations to ensure optimal service delivery and client satisfaction.
- Collaborated with healthcare teams to develop customized dining solutions for patient experience.
- Developed staff training programs to elevate service standards and improve team performance.
- Oversaw compliance with health regulations, ensuring safety and quality in food service.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Streamlined inventory management processes, minimizing waste and ensuring optimal stock levels for uninterrupted operations.
- Fostered culture of continuous improvement, introducing regular review sessions that boosted team performance and morale.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Retail Manager
ARAMARK East Stroudsburg University
East Stroudsburg, PA
2012 - 01.2018
- Oversee operations for all retail outlets encompassing a food court with general merchandising, 5 concepts. In addition, two Starbucks WPB as well as Peet’s WPB, one licensed Starbucks store and multiple convenient stores on campus
- Direct day to day operations of campus retail/dining outlets generating $5.8 million in annual revenue over a 26 week year.
- Recruit, train, mentor and manage a 110-member team ensuring continuous delivery of outstanding made to order products and customer service.
- Oversee an assistant retail manager and several floor supervisor by providing coaching and accountability for exceptional product, sales results and staff performance.
Catering Manager
Vinny D’s Deli and Catering East Stroudsburg, PA
East Stroudsburg, PA
01.2007 - 01.2012
- Advertise, promote and recruit new business for a family owned operation.
- Responsible for updating and managing store website and on-line catering orders.
- Cultivated new and repeat business with a trustworthy, consistent catering and store base.
- Managed stores inventory, sales and purchasing systems by creating extensive worksheets and processes for accuracy within the team.
- Selected achievements:
- Increased sales volume by 25% within one year from 2007 to 2008, expanding customer base to the tristate area loyalty and business grew to an opening of a secondary business location. By the end of 2011 sales inside the store steadily increased 15% year to year. Catering base expanded to 500K annual revenue with repeat and referral business.
Education
Certificate - Food Marketing, Management and Economics
Mahoning County Joint Vocational School
Bachelor of Science - Business Management
East Stroudsburg University
East Stroudsburg, PA05.1997
Skills
- Merchandising in convenience, grocery and restaurant settings
- Purchasing and vendor management
- Operations analysis through daily sales and producing reporting/profitability and loss weekly analysis
- Budgeting for future years
- Employee, client and customer satisfaction
- Inventory management
- Sales training and team building
- Recruiting and staffing initiatives
Accomplishments
- Increased sales 49% from 2013 to 2018 with the addition of new food concepts, new product mix and vendor samplings in the University Center Food Court totaling an annual revenue for 2018 of $4.8 million in sales in a school year of 26 weeks.
Certification
Serve safe certified
RAMP certified
Allergen certified
Timeline
General Manager
Metz Culinary Management St. Luke’s Monroe Campus
01.2018 - Current
Catering Manager
Vinny D’s Deli and Catering East Stroudsburg, PA
01.2007 - 01.2012
Certificate - Food Marketing, Management and Economics
Mahoning County Joint Vocational School
Retail Manager
ARAMARK East Stroudsburg University
2012 - 01.2018
Bachelor of Science - Business Management
East Stroudsburg University