Patty Overby
Concord,NC
Summary
Office professional with a proven track record in managing client accounts and ensuring seamless communication across departments. Skilled in multitasking and delivering accurate documentation under tight deadlines. Adept at problem-solving and enhancing customer satisfaction through effective complaint management and process improvements.
Overview
9
9
years of professional experience
2
2
years of post-secondary education
1
1
Certification
Work History
Customer Service/Business Support Specialist
Archroma
Charlotte, NC
02.2025 - Current
- Coordinatescross-departmental communication to streamline project workflows.
- Manages Client Accounts and Orders
- Assists in preparing reports and presentations for executive leadership.
- Prioritizes and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Assists with customer requests and answered questions to improve satisfaction.
- Serve as the primary communications channel between Archroma and our customers.
- Handle customer orders in the most efficient manner, including goods returns, tracking, billing and communication/updates.
- Responsible for Complaint Management, QNS maintenance and timely task coordination/completion
- Maintain the integrity of data for assigned customers and their products, ensuring accuracy and completeness.
- Ensure price accuracy in orders. Gap communication with Commercial Teams
- Contribute to various business KPI`s and targets for NORAM
- Ensure process and business rule adherence and input for process improvements business rule updates.
- Responsible for contributions to solution management for all OTC process related issues and escalations
- Support in overdue collections and AR resolutions in cooperation with Account Manager and Group Finance
Real Estate Agent
eXp Realty, LLC
Charlotte, NC
01.2022 - Current
- Zillow Flex for lead generation
- Open Houses
- Sold 7 Homes
- Extensive learning and growing on a team and independently
Legal Assistant
Hartsell & Williams, PA Law
Concord, NC
08.2024 - 10.2024
- Proofreading, formatting and preparing state and federal legal filings, filing legal documents (including e-filing)
- Proficiency with Microsoft Office, specifically Outlook, Word, and Excel.
- Tabs 3 software and collection software a plus.
- Dictation/Transcription skills required
- Organizational skills
- Adaptability to templates, systems, and processes
- Professionalism
- Commitment to helping attorney meet deadlines and clients' needs
- Strong oral and written communication skills
- Attention to detail
OFFICE MANAGER
A&R Auto Sales
Kannapolis, NC
03.2024 - 06.2024
- Lunch orders for mechanics
- Mechanical liens
- Drive tests
- Scans
- Balance Credits and debits for advance auto parts
- Order supplies
- Walk-in repairs, oil changes and inspections scheduling repairs
- Educate and advise people on repairs and why they were done and what was done
- Balance, cash register settlement
- Order parts for vehicles
- Answer phones
- Call customers when vehicles are ready
- Billing
- Credit card and Apple Pay payments verifone
- Keep keys per customer organized and in order
- Customer information gathering
- Errands
- Filled out NC DMV reports of unclaimed motor vehicles reports
- Creating Invoices
- Pricing invoices
- Picking up vehicles to work on and taking them back to dealership for detailing and sale
- Organize and keep record of receipts for gas, mileage, food, parts and other information for tax records
- $65 smoke test
- ANR duties also include
- Creating Invoices
- Pricing invoices
- Forwarding owners phone calls to his cell phone
- Add these to the other duties listed and the other notes
- Picking up parts from Hyundai Of Concord and other dealerships
- Picking up parts and dropping off parts at various garages and dealerships from the Commercial parts department
- Balancing invoices and making sure everything matches for CPA records
- Reconciliation of discrepancies
- Created and Maintained an efficient and effective system for daily scheduling work flow and walk ins
Contract Direct Business Specialist
Electrolux
Charlotte, NC
08.2017 - 03.2023
- Microsoft Excel
- SAP
- Service Power
- Microsoft Office
- Team Building
- Training
- Customer Service
- Customer Relation Management
- Analytical Skills
- Always worked with teams cross training such as helping out the Auditing Department
Education
Business/Marketing - Marketing Management
Strayer University
Concord, NC 08.2018 - 08.2020
Skills
- Microsoft Excel
- Documentation Review
- Client Account Management
- Order Processing
- Complaint Management
- Customer service
- Time management
- Communication skills
- Computer literacy
- Microsoft word
- Leadership
- Customer relationship management
- Team collaboration
- Effective communication
- Attention to detail
- Process improvement
- Problem solving
- Sales support
- Documentation
Certification
- Medical Transcriptionist/Language Specialist
- Real Estate Agent NC/SC
- Expert EditScript Medical Transcriptionist
- Notary Public
Timeline
Customer Service/Business Support Specialist
Archroma
02.2025 - Current
Legal Assistant
Hartsell & Williams, PA Law
08.2024 - 10.2024
OFFICE MANAGER
A&R Auto Sales
03.2024 - 06.2024
Real Estate Agent
eXp Realty, LLC
01.2022 - Current
Business/Marketing - Marketing Management
Strayer University
08.2018 - 08.2020
Contract Direct Business Specialist
Electrolux
08.2017 - 03.2023